RapidAI - Implementation Manager (Contractor Position)
Requirements
• Duration: 6-Month Contract • Location: Remote (USA) • Time Zone Requirement: Candidates must be located within the Central (CT) or Eastern (ET) time zones to align with our hospital partner schedules. • Educational Background: A Bachelor’s Degree or equivalent professional experience is required. • Core Experience: At least 2 years of experience managing complex projects within the healthcare or health-tech field is essential. • Industry Knowledge: Extensive experience working directly with or for hospitals and healthcare IT departments. • Clinical/Technical Literacy: A strong background in imaging, neurovascular, clinical environments, or healthcare-focused IT. • Project Lifecycle Management: Proven ability to hit the ground running to lead site kickoffs, track and organize site information, and manage multiple projects simultaneously within a contract timeframe. • Technical Onboarding: Responsible for coordinating server deployments and technical onboarding, including streamlining complex HL7/PACS integrations and multi-node DICOM protocols across hospital ecosystems. • Communication & Adaptability: Highly effective communication skills with the ability to translate technical details for non-technical users. • Operational Flexibility: Must be independent, self-motivated, and willing to work occasional "odd hours" to meet hospital deployment needs. • Location & Time Zone: Must be located within the USA in either the Central (CT) or Eastern (ET) time zone to align with client schedules. • Workflow Optimization: Proficiency in dynamic worklist prioritization within enterprise RIS/PACS environments. • Connectivity Expertise: Skilled in modality-to-PACS connectivity and DICOM destination configuration. • Systems Administration: Expertise in RHEL/CentOS or Ubuntu (Linux) environments. • Professional Certification: Holding a Project Management certification is considered a significant plus. • Software Fluency: Advanced proficiency across Google, Microsoft, and Apple product ecosystems.
Responsibilities
• Schedule/conduct project kickoff & update calls with hospitals (both commercial & research) • Act as primary liaison between hospitals and RAPID to ensure RAPID product implementation projects are successful • Track, document, and organize site information for commercial and research implementations • Perform base level troubleshooting & support, including: • Ensuring all test scans process appropriately • Working with site to configure base protocols on scanners • Coach/prepare sites for successful go-lives • Coordinate training and follow-ups for customers • Manage customer relationship & provide amazing responsiveness/experience • Conduct regular reviews with customer to evaluate utilization/performance • Work with accounts to identify opportunities of upsell/growth/expansion • Communicate new product information/educational opportunities
Benefits
• Direct Clinical Impact: Your work ensures doctors have the best tools to make rapid, life-saving decisions for patients. • Autonomy and Ownership: You will work independently to manage your own portfolio of commercial and research implementations. • Dynamic Environment: This is a fast-paced role where you will juggle multiple projects and communicate with both technical and non-technical stakeholders. • Growth Focus: You aren't just setting up software; you are a consultant helping accounts identify opportunities for expansion and improved performance.
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