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teramind - Mid-Market Customer Success Manager EMEA

Poland3d ago

In Office Mid EMEA Cybersecurity Customer Success Manager Customer Success Mid-Market B2B Customer Training

Requirements

• 3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion • Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes • Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics • Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels • Detail-oriented, highly organized, and willing to dive deep into technical product details (cybersecurity experience a plus) • Korean speaking is a plus!!

Responsibilities

• Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization • Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI • Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates • Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps • Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts

Benefits

• This is a remote job. Work from anywhere! We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams. • Collaboration with a forward-thinking team where new ideas come to life, experience is valued, and talent is incubated. • Career growth opportunities • Flexible paid time off • Laptop reimbursement • Ongoing training and development opportunities