firstup - Mobile App Deployment Specialist
Requirements
• Hands-on experience with Apple App Store Connect, including certificates, provisioning profiles, TestFlight, submissions, and rejection management. • Hands-on experience with Google Play Console, including release management, Play Store listings, Data Safety, Content Rating, and policy compliance. • Exposure to MDM/MAM concepts at a conversational level, with the ability to discuss enterprise mobile deployment approaches with customer IT administrators. • Familiarity with enterprise mobile distribution models, including Apple Business Manager and Managed Google Play. • Strong technical configuration skills with exceptional attention to detail. • Ability to evaluate customer deployment requirements and recommend the appropriate supported deployment model. • Excellent written and verbal communication skills for both technical and business audiences. • Comfortable working in macOS, including CSR creation, certificate management, IPA re-signing, and file management. • Highly organized with the ability to manage multiple concurrent deployments and release schedules. • ## What success looks like • New branded apps launch on schedule with predictable, high-quality execution. • Quarterly custom app releases are delivered successfully with clear customer communication and minimal disruption. • Customers understand supported deployment models and deployment requirements before implementation begins. • Requests outside supported capabilities are consistently routed through Product Management rather than implemented as one-off solutions. • App Store and Google Play rejections are resolved quickly and efficiently. • Mobile Engineering receives complete, actionable escalations. • Support receives thorough deployment documentation, enabling seamless long-term ownership. • Customers experience smooth deployments, recurring releases, and clear communication throughout the application lifecycle.
Responsibilities
• Intake and Scoping • Partner with Sales during pre-sales engagements when mobile deployment requirements need to be accurately scoped before contract signature. • Receive and qualify handoffs from Sales Team, Customer Success Managers and Support teams, understanding customer deployment requirements and determining the appropriate delivery path. • Assess whether a request aligns with Firstup's supported deployment models or should be submitted as a Product enhancement request. • Customer Conversations and Deployment Guidance • Lead deployment planning conversations with customer IT and project teams. • Recommend the appropriate supported deployment model, including Public App Store, Apple Business Manager, Managed Google Play, or MDM/MAM distribution. • Explain deployment requirements clearly to both technical and non-technical stakeholders. • App Configuration and Submission • This role works within Firstup's automated build infrastructure. You are configuring applications—not writing code. The platform handles compilation; your responsibility is ensuring every deployment is configured accurately so automation produces a successful release. • Configure customer app builds in Firstup's Starship system, including branding, environments (US1, US2, EU), bundle identifiers, entitlements, and supported distribution settings. • Manage the iOS certificate and provisioning profile lifecycle, including CSR creation, Distribution Certificates, provisioning profiles, and IPA re-signing using established internal tooling. • Own iOS submissions through App Store Connect, including metadata, screenshots, privacy declarations, and reviewer communications. • Own Android submissions through Google Play Console, including release management, Play Store listings, Data Safety, and Content Rating requirements. • Coordinate recurring custom app releases, ensuring customers receive updated applications on the established release cadence. • Manage App Store and Google Play review rejections by identifying root cause, coordinating with Engineering when necessary, communicating clearly with customers, and driving successful resubmission.
Benefits
• Because you care - about people, the work you do, and the connections you make. Work is such a large part of life; it only makes sense to make it awesome. • If you want to engage brilliant minds in a high-growth and inclusive environment where ideas are rewarded regardless of who they come from, join us. This is a rapidly changing space so if you thrive on ambiguity, are hungry for a challenge, and have the guts to speak your mind, you could be a perfect fit. • We offer an excellent PTO program, great health benefits, a casual and friendly environment, remote work, and a leadership team who truly believes in your growth – both personally and professionally.
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