Redis - Customer Success Manager with Arabic
Requirements
• Strong presentation, verbal and written communication, organization, multitasking, and time management skills • Proven multitasking and prioritization skills • A Bachelor degree from a University is a must • Fluent Arabic and English speaking • Experience with NoSQL databases or distributed caches • We give back to our employees: • At Redis, our culture makes work fun and rewarding. We support our team members with fantastic benefits and perks to enhance their professional and personal lives: • Competitive compensation package formed by salary and equity grants • 25 days of flexible vacation time • Hybrid working options from both home and the office • Home internet & phone monthly allowance • One-time home-office setup allowance • Health and dental insurance for you • Personal life insurance • Critical Illness Cover • Lunch and snacks in the office • As a global company, we value a culture of curiosity, diversity of thought, and innovation from our employees, customers, and partners. Redis is committed to a diverse and inclusive work environment where all employees’ differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work. Redis is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, marital status, disability, gender identity, gender expression, Veteran status, or any other classification protected by federal, state, or local law. We strive to create a workplace where every voice is heard, and every idea is respected. • Redis is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you think you may require accommodations for any part of the recruitment process, please send a request to [email protected]. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. • Any offer of employment at Redis is contingent upon the successful completion of a background check, consistent with applicable laws. • Redis reserves the right to retain data longer than stated in the privacy policy https://redis.com/legal/privacy-policy/ in order to evaluate candidates.
Responsibilities
• You will be the primary lead for our high value customers; you will also be responsible for building strong relationships with your counterparts and partners and becoming their trusted advisor • Lead the onboarding to help clients’ start using Redis technological platform and drive adoption • Project-manage and provide world-class guidance and solutions for new clients’ integrations and post-launch expansion initiatives • Work closely with your commercial team counterparts to identify business goal opportunities and develop account strategy • Identify and mitigate churn risk proactively • What will you need to have? • 3+ years of experience in customer-facing roles (ideally in Customer Success) for enterprise software • Experience with Enterprise customers, and/or dynamic and technological accounts • Experience in proactively growing customer relationships within an account while expanding their understanding of the customer’s business
Benefits
• We are looking for a Customer Success Manager (CSM) to join our Customer Success team. As a Customer Success Manager, you will be responsible for some of the biggest, most important, customers of Redis.The successful candidate will be a multi-tasker with a “can do” attitude, a love for challenges, and a customer-first mind. Above all, a focus on world-class client service is key.If you are level-headed, comfortable in a fast-paced, ever-evolving environment, and truly service-oriented with a willingness to go the extra mile to support clients, then this is the right challenge for you.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT