sylvera - Customer Success Manager
Requirements
• Has 3–7 years of experience in a commercial, advisory, or client-facing role — this could be in Customer Success, Account Management, or Consulting/Advisory • Has experience working in EMEA markets, with exposure to enterprise or institutional clients • Has deep knowledge of or a strong passion for carbon markets — domain expertise is a significant advantage • Cares deeply about the climate and ecosystems of the earth • Is fully fluent in English; additional European language skills are a plus • Is a self-starter who enjoys learning and thrives in constantly evolving environments; early-stage startup experience is a bonus but not required • Is comfortable engaging with senior stakeholders and building credibility quickly • Is open to occasional business travel in the region • We’d like someone highly ambitious, motivated and eager to propel their career forward. We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. Please note that we cannot sponsor a visa.
Responsibilities
• Working hand in hand with other members of the commercial team to build trusted, long-term ties with key accounts from day 1. • Supporting and owning relationships with assigned accounts, playing an integral role in client engagement across the full customer lifecycle, from onboarding through to renewal conversations. • Acting as a product ambassador, driving adoption and regular usage of Sylvera's evolving products and services across your account base. • Advising customers on our product suite and identifying opportunities to expand our footprint by promoting new products and services. • Tracking and delivering value to customers, working towards healthy renewals and strong commercial outcomes.
Benefits
• Equity in a rapidly growing startup • Unlimited annual leave - and encouragement to actually use it! • 4 weeks/year work from anywhere • Enhanced parental leave • Up to 20 days paid sick leave • Office bar tab once a month • Weekly drinks in the office • Catered lunch once a month in office • Monthly Deliveroo allowance once a month • London. We work flexibly but encourage people to come to the office regularly, especially for 1-2-1, retros and divisional meetings. • Own it: We make new mistakes. We build on the momentum of our wins and reflect on and learn from our failures. • Stay curious: We take a growth mindset to our work, our customers, our market and the opportunities ahead of us. • Do what’s right - even when it’s hard: We keep our focus on the long-term, even if that means short-term challenges. • Collaborate and challenge with empathy: Our teams deliver through active collaboration. We invest in each others’ success and make the company stronger in the long-run. • Empower Customers: Make extraordinary efforts to exceed our customer expectations. If we’re serving our customers to the fullest, we can help direct more investment into real climate impact. • What if you’re a partial fit? 🌱 • We prioritise grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description. • Equal employment opportunity 🌈
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