Socure - Principal Solution Consultant, Post-Sales (Platform)
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Requirements
• Bachelor’s degree in Computer Science, Engineering, Data Science, Statistics or related field (MBA or advanced technical degree a plus). • Experience working in post sales capacity in fraud detection and risk mitigation ecosystem • 7+ years of experience in technical implementation, platform solutions, or post-sales consulting. • Strong expertise in SaaS platforms, API integrations, enterprise IT environments, and technical troubleshooting. • Proven ability to lead enterprise-level implementations with measurable client outcomes. • Excellent communication, problem-solving, and stakeholder management skills. • Ability to balance strategic thinking and hands-on execution in a fast-paced, client-facing role.
Responsibilities
• Implementation & Solution Delivery • Lead the end-to-end platform implementation process, ensuring timely and successful deployments. • Collaborate with clients to define solution architecture, configure platform components, and tailor implementations to meet specific business needs. • Develop and refine best practices for scalable, high-impact implementations. • Hyper-Care & Client Success • Provide hands-on technical consultation during hyper-care, ensuring clients achieve stability and optimal performance. • Partner with Customer Success, Engineering, and Support teams to proactively address issues and drive faster resolutions. • Continuously refine risk mitigation strategies to improve system performance and security. • Solution Customization & Technical Expertise • Work with clients to customize platform functionalities based on their operational and business needs. • Act as a technical bridge between clients and internal teams, translating requirements into product enhancements. • Diagnose and troubleshoot technical and product issues, ensuring minimal disruption. • Client Training & Enablement • Lead training sessions and hands-on workshops to empower client teams and ensure successful platform adoption. • Develop and maintain detailed documentation on implementation processes and platform configurations. • Cross-Functional Collaboration • Partner with Product, Engineering, and Data Science teams to provide client feedback and inform roadmap priorities. • Align with Customer Success to ensure ongoing client value realization beyond implementation. • Support Sales & Pre-Sales by providing technical expertise for expansion opportunities within existing accounts. • Continuous Improvement & Strategic Impact • Collect and analyze client feedback to enhance implementation strategies and platform usability. • Conduct quarterly fraud and risk reviews for key accounts, identifying areas for optimization. • Drive improvements in time-to-value, ensuring faster go-live and measurable business impact.
Benefits
• This represents the expected salary range for this job. Final offers may vary from the amount listed based on factors including geography, candidate experience and expertise, and other job related factors. Socure's compensation and rewards package for full-time roles includes a market competitive salary, equity, comprehensive benefits, and, for applicable roles, commissions plans or an annual discretionary performance bonus. $170K – $190K • Offers Equity • Offers Bonus • This is a base salary range for this job based on the job requirements. • Base pay is only one component of Socure's compensation and our total rewards package includes equity, benefits, and an annual bonus or a commission plan. • annual bonus • commission plan. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please note: We have set up limits for applications for this role: • Candidates may not apply more than 2 times in any 60 day span for any job at Socure. • Candidates may not re-apply to the same role within 365 days. • or drag and drop here • Unfortunately we are unable to hire employees living in these states. • Socure's Recruiting Privacy Policy • We like to get together in person when possible! Eligible Hub Locations: • San Francisco Bay Area • Salt Lake City, UT • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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