NPR - Salesforce Business Analyst

• User Story Creation: Author clear, actionable user stories, acceptance criteria, and comprehensive process maps to guide development efforts. • User Story Creation: • Roadmap Alignment: Partner closely with Product Managers to evaluate incoming business requests, assess strategic value, and prioritize the Salesforce backlog. • Roadmap Alignment: • Solution Design Collaboration: Collaborate with Senior Salesforce Administrators and Developers to design scalable solutions that optimize platform capabilities while safeguarding data model integrity. • Solution Design Collaboration: • Impact & Dependency Analysis: Partner with technical teams to assess how new requirements affect existing platform architectures, upstream/downstream integrations, and dependent business systems. • Impact & Dependency Analysis: • UAT & Enablement Leadership: Design user acceptance testing (UAT) scripts, coordinate testing cycles, and author end-user training materials to ensure seamless feature adoption. • UAT & Enablement Leadership: • Project Delivery Coordination: Serve as a functional lead on project teams, tracking project health, proactively managing delivery timelines, and keeping key stakeholders aligned. • Project Delivery Coordination: • Governance & Best Practices: Promote platform standards and Salesforce-native best practices across cross-divisional teams to minimize technical debt. • Governance & Best Practices: • Relationship Management: Cultivate trusted partnerships with internal departments and cross-functional technology peers, fostering an environment of collaboration and mutual support. • Relationship Management: • The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time. • Experience: Minimum of four (4) years of dedicated experience in business analysis, requirements translation, and functional design within the Salesforce ecosystem. • Platform Knowledge: Solid working knowledge of core Salesforce capabilities, configuration options, security models, and declarative automation tools. • Platform Knowledge: • Project Delivery: Demonstrated success leading or driving functional phases of cross-functional Salesforce projects from discovery through to deployment. • Project Delivery: • Stakeholder Facilitation: Proven ability to facilitate requirements-gathering sessions with non-technical business partners and translate operational needs into technical specifications. • Stakeholder Facilitation: • Platform Certification: Salesforce Certified Business Analyst certification • Platform Certification: • Industry Experience: Experience working with the Nonprofit Success Pack (NPSP) or deep familiarity with non-profit donor engagement and CRM processes. • Ecosystem Tools: Familiarity with Salesforce Marketing Cloud, integrations, or related digital communication components • Ecosystem Tools: • Requirements Engineering: Advanced proficiency in mapping business processes, writing robust user stories, and establishing clear acceptance criteria. • Communicative Clarity: Exceptional written and oral communication skills, with a proven ability to distill technical architectural concepts into plain-language value propositions for business leads. • Communicative Clarity: • Prioritization & Adaptability: Proven ability to manage multiple complex initiatives simultaneously, maintaining high-quality delivery amidst shifting timelines. • Prioritization & Adaptability: • Analytical Problem Solving: Strong critical thinking skills, with an aptitude for identifying process bottlenecks and designing proactive, platform-native solutions. • Analytical Problem Solving: • Inclusive Collaboration: Strong interpersonal skills with a commitment to building collaborative, inclusive relationships across technical and non-technical teams. • Inclusive Collaboration: • Bachelor's degree in Information Systems, Business Administration, or a related field, OR equivalent hands-on professional work experience. • NPR Remote-Permitted: This is a remote-permitted role. This role is based out of our Washington, D.C. office, but the employee may choose to work on a remote basis from a location that NPR approves. You will have the option of working (a) remotely from a location of your choosing within the United States that is supported by NPR; (b) on-site at an NPR facility, based on the availability of desks and approval from NPR; or (c) a combination of both. Regardless of where you choose to work from, you may be expected to travel to other locations from time to time to perform the duties of your position. • NPR Remote-Permitted • Job Type • Job Type • This is a full-time, exempt position.