Blenheim Chalcot - Graduate Programme - Customer Success

• You will independently own a portfolio of accounts, being the main point of contact from the point of signature onwards • You will be responsible for the customer health and product adoption with the ultimate goal of client retention • You will be focused on delivering value for your customers, deeply understanding their goals and pains, and solving their issues effectively via your comprehensive knowledge of our product • You will own and project manage the onboarding of your clients, hitting time to value targets • You will bring clients through our adoption playbook, preparing high-quality insights decks to input into the clients marketing strategy, and running use-case focused training sessions to drive product adoption • You will identify risks to adoption & renewal, and prepare mitigation plans to execute on to improve outcomes • You will need to develop strong interpersonal relationships with your customers, be confident and effective on client calls, and take initiative in building relationships (e.g. in person meetings, gifts, pro-active advice, attending events) • You will need to be collaborative in working with our other departments, giving regular progress updates to your team, giving our product team insight into customer pains, and helping our partnership teams communicate with our strategically important partners • In addition to your core responsibilities, we expect you to be excited by the opportunity Gen AI brings and find new ways of working utilising our Gen Ai hub to increase our efficiency • What are we looking for? • We hire for potential – you don’t need a technical degree or marketing background. We’re looking for: • Curious, proactive individuals who are keen to learn and grow • Excellent verbal and written communication skills • Strong relationship-building ability, both internally and externally • Analytical mindset, comfortable interpreting data and creating insights – proficiency in Excel! • Organised and able to manage multiple priorities simultaneously • Passionate about customer success and solving problems for customers • Interest in emerging technologies and excited by the potential and opportunity AI brings • Our Values and Principles • You will be able to demonstrate examples of our core principles: • Seek inclusion & diversity: We create an environment where everyone feels welcome, and people are encouraged to speak and be heard • Seek inclusion & diversity: • Work Hard, Work Well, Work Together: We take responsibility for making things happen, independently and together; we help colleagues in need and close loops, making sure our work is complete and has lasting impact • Work Hard, Work Well, Work Together: • Grow: We are proactive, curious and unafraid of failure • Customer at the heart: We care about the customer, feel their pain and love building product that solves their biggest problems • Customer at the heart: • Candour with caring: We deliver candid feedback with kindness and receive it with gratitude • Candour with caring: • Above all, our people show a willingness to work together and get their hands dirty to deliver product success, which means our customers are successful! • What we can offer you • Salary: £34k + discretionary 10% bonus