Bold Business - Field Network Technician (Business Connectivity Specialist)
Requirements
• The "Network Brain": While you may not be configuring Cisco switches daily, you must have the foundational knowledge equal to that of a CCNA, CCNP, or CCIE (although the actual certifications are not required). You should understand routing, switching, and the TCP/IP stack intimately. • Connectivity Standards: Deep understanding of Ethernet standards and Fiber Optic technology (GPON, Active Ethernet). • Tool Proficiency: Experience (or the aptitude to quickly master) fusion splicers, signal level meters, TDRs, and network testers (e.g., NetAlly, VIAVI). • Hardware Familiarity: Even though the core work is on ISP gear, your experience with enterprise-grade hardware (Cisco, Juniper, Adtran, Ciena) will allow you to communicate effectively with client IT Managers. • Certifications: Active or expired CCNA/CCNP is highly preferred to demonstrate your technical baseline. • Professional Presence: Ability to act as a technical consultant to business owners and IT Managers. • Methodical Troubleshooting: The ability to isolate variables in a complex environment to find the root cause quickly. • Physical Agility: Ability to lift up to 50 lbs, climb ladders, and work in confined spaces (server closets/crawl spaces). • Mobility: Must possess a valid driver’s license and a clean driving record. • Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions. • Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text. • Bold Business recruiters always use a “@ • boldbusiness.com • ” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.
Responsibilities
• On-Site Diagnostics & Repair: Investigate and resolve service outages or performance degradation at the client’s place of business using a methodical Layer 1–3 troubleshooting approach. • Physical Layer Maintenance: Repair or replace damaged cabling (Cat5e/6 or Fiber) and connectors. Perform fiber splicing and use OTDR/Light Meters to verify signal integrity. • CPE Management: Install, re-configure, and troubleshoot Customer Premise Equipment (CPE), including Managed Routers, Network Interface Devices (NID), and Optical Network Terminals (ONT). • Logical Verification: Interface with the NOC to verify VLAN tagging, IP assignments (Static/Dynamic), and routing protocols to ensure end-to-end connectivity. • Inside Wiring: Navigate business environments (server rooms, IDF/MDF closets, drop ceilings) to extend demarcations or optimize equipment placement. • Quality Assurance: Conduct comprehensive speed tests and latency benchmarks to ensure the circuit meets Service Level Agreements (SLAs).
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