Zócalo Health - Chief Operating Officer

• 15+ years of progressive leadership experience in operations, general management, or business operations roles within healthcare delivery, healthcare services, or similarly complex regulated environments. • Demonstrated experience scaling operations in high-growth organizations where processes and systems were still evolving. • Experience overseeing large frontline workforces including distributed or field-based teams operating across multiple markets or regions. • Track record of translating company strategy into coordinated operational execution across teams, markets, and functions. • Demonstrated systems thinking. Ability to diagnose root causes across organizational boundaries and design operating mechanisms that improve execution reliability. • Experience building management systems that support operational discipline, including operating cadence, performance reviews, metrics, and escalation mechanisms. • Experience managing complex cross-functional environments where clinical teams, operational staff, and regional leadership must work in close coordination. • Ability to operate effectively in ambiguity while building structure that enables teams to execute with clarity. • Strong leadership presence with the ability to align experienced leaders around shared priorities and operational standards. • Strong analytical and problem-solving skills with the ability to evaluate operational data and translate insights into operational improvements. • Excellent communication skills with experience working closely with executive leadership, boards, and external stakeholders. • Demonstrated ability to lead large operational organizations through periods of rapid growth and increasing complexity. • Willingness to become deeply fluent in community-based healthcare delivery models and the operational realities of serving Medicaid and dual-eligible populations. • Experience managing distributed or field-based teams operating across multiple markets or regions, such as community health workers, care coordinators, outreach teams, or other community-based staff. • Experience operating within Medicaid, Medicare Advantage, dual-eligible, or value-based care environments. • Experience scaling multi-market healthcare delivery organizations operating across multiple states or regions. • Experience leading or closely partnering with Regional General Managers or market leaders responsible for local execution. • Experience scaling community health worker programs, care management teams, or similar community-based healthcare models. • Experience operating within tech-enabled healthcare services organizations rather than traditional healthcare institutions. • Familiarity with healthcare regulatory and compliance frameworks including HIPAA and Medicaid program requirements. • Experience applying structured operational improvement methodologies such as Lean or Six Sigma. • Experience managing organizations with 100+ operational staff across multiple functions. • Experience working closely with Product, Data, or Engineering teams to support technology-enabled care delivery and operational systems. • Experience supporting organizations transitioning from early-stage growth to scaled operational maturity. • What you can expect from Zócalo Health • Equity compensation package • Comprehensive benefits including medical, dental, and vision • Flexible PTO policy - take the time you need to recharge • $1,000 home office stipend • We provide the equipment needed for this role. • Opportunity for rapid career progression with plenty of room for personal growth. • You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S. • At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. • Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.