Springboard Roles - Talent Operations Manager

• Talent Lifecycle Ownership • Design strategy for onboarding, training, and readiness processes for mentors and live instructors • Ensure consistent performance management, QA, and remediation standards across programs • Create systems to identify performance risks and lead improvement plans • Capacity & Coverage Planning • Own talent capacity planning to support cohort launches and ongoing delivery across all programs • Anticipate coverage gaps and mitigate risk before escalation • Recruiting • Drive sourcing strategy,  execution, and hiring workflows for new course talent roles • Define hiring readiness, role expectations, and onboarding handoff • Maintain a high and consistent hiring bar across talent types • Team Management & Operational Excellence • Build and maintain scalable talent ops processes and documentation for the team • Manage internal team to route tickets, execute payments, and improve response times • Lean on data and dashboards to monitor talent performance, coverage, and risk • Design and implement a community across contracted course talent roles • Cross-Functional Collaboration • Effectively communicate strategic risks and opportunities to Program Leadership  with clear recommendations and tradeoffs • Catalyze tight feedback loops for iteration on programs, ensuring high-quality delivery of outcomes • Collaborate with Support, Ops, Career Services, and Program Leadership to increase operational efficiencies • Ideal Background • Ideal Background • 5+ years of full-time work experience in talent operations, customer success, community management, program operations, or a related field. • Demonstrated ability to operate in ambiguous environments, build processes from scratch, proactively identify solutions, and drive outcomes with limited direction. • Experience sourcing and hiring talent (contracted or full-time) • Strong written and verbal communication skills • Comfortable giving and taking feedback, previous experience in positions that required providing feedback (e.g., coaching or managerial experience) • Enjoys building systems and using data to inform and drive decisions • Bonus: experience working in B2B and or allied health fields • What does Success Look Like? • Build relationships with Program Operations Leadership, Program Success, Career Services, and other course talent stakeholders • Develop a clear understanding of Springboard’s mentor, instructor, and course talent communities across all programs (Tech, Allied Health, AI) • Assess current talent operations processes, identify operational risk/bottlenecks, and establish priorities for improvement • Assume management responsibilities for the Talent Operations team, with a focus on ensuring clarity around ownership, workflows, and team expectations • Own forecasting and capacity planning processes to ensure all programs are appropriately staffed with a specific focus on proactive planning for coverage risks • Maintain a strong hiring pipeline and set up consistent hiring practices for all roles (mentors, instructors, coaches, etc) • Set up scaled systems for talent management, performance management, coaching/feedback, and remediation. • Develop and manage a high-performing and engaged community of Course Talent staff • Set up data-driven reporting and decision-making processes that allow for clear visibility into talent performance, capacity planning, and risk mitigation. • Serve as a trusted cross-functional partner who proactively identifies challenges, proposes solutions, and influences program strategy. • Ensure Springboard can confidently scale programs with the right talent, in the right roles, at the right time. • This remote flexible role can be based in any of these states: CA, FL, TX, MA, AZ, NY & IL