strategic-growth-partners - IT Technician
Requirements
• Workplace Type: Remote. • Compensation: W-2. $65,000 - $70,000 per year. • Associate's degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and professional experience. • Minimum of 3 years of experience providing Tier 1 and Tier 2 IT support in a Microsoft-based environment. • Experience administering Microsoft 365, Azure/Entra ID, Exchange Online, SharePoint Online, and Windows 10/11. • Strong understanding of Active Directory, identity management, multi-factor authentication, BitLocker, and Microsoft licensing. • Experience supporting desktop hardware, laptops, printers, mobile devices, and remote users. • Experience using remote support and endpoint management tools. • Strong troubleshooting and problem-solving skills with the ability to prioritize multiple support requests. • Excellent verbal and written communication skills with strong customer service orientation. • Experience documenting technical procedures, support tickets, and system configurations. • Ability to work independently in a remote environment while collaborating effectively with distributed teams. • Strong organizational skills with exceptional attention to detail. • Ability to maintain confidentiality and appropriately handle sensitive information. • Microsoft certifications such as Microsoft 365 Certified, Azure Administrator Associate, Modern Desktop Administrator, or similar. • Experience with SharePoint administration and site development. • Experience with Microsoft Intune or other Mobile Device Management (MDM) solutions. • Experience with endpoint security, antivirus, and endpoint detection and response (EDR) platforms. • Familiarity with cloud migration projects and Microsoft best practices. • Experience supporting professional services, consulting, or government contracting organizations.
Responsibilities
• · To diagnose, maintain and repair IT systems. • · Gather details from staff and systems, possess clear communication skills, provide clear documentation on steps taken, enact any defined operating procedure and/or approved best practices per scenario. • · To navigate, guide and apply necessary base configuration changes in various system interfaces including but not limited to: • o BitWarden Password Manager • o Microsoft 365 Admin Center (license management, user profile management, • o Microsoft Authenticator • o Microsoft Azure/Entra - Active Director (Join Azure, bitlocker, MFA) • o Microsoft Exchange Online (Email, Message Trace and Security Groups) • o Microsoft Office Suite 365 (OneDrive, Word, Excel, PowerPoint, etc.) • o Microsoft Remote Desktop Services Client • o Microsoft SharePoint Online • o Microsoft Windows 10/11 • o Mobile OS: Android and iOS • · Tier 1-2 End-user support including help escalating to contracted other 3rd party providers (Red River, Pythian, etc) • · Simple migration tasks between software and applications (e.g., on-prem server to cloud transfer). • · Create and maintain technical documentation for both IT and End User audiences. (e.g., Forms, Asset lists, Directories, Tickets, Guides) • · Other basic and intermediate IT administration tasks mutually agreed upon. • · Maintain approved on-going training, research, and troubleshoot concepts in Dev environment. • · Work with Managers and HR to Onboard/Offboard personnel • · Partake in company meetings • · Provide guidance, training, and mentorship to junior IT team members • · Work with diverse people, companies, time zones, platforms, and varying levels of demands. • · Work on Special Projects for IT Division, including but not limited to internal SharePoint restructuring Project.
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