Gallup - IT Support Specialist
Requirements
• Relevant ITE certification, diploma, bachelor's degree in information technology or a related field, or equivalent experience required • At least two years of professional experience providing on-site, deskside or desktop technical support required • Experience supporting Windows and Mac operating systems, Microsoft 365 applications, laptops, mobile devices, and common business applications required • Experience supporting meeting room technology, Microsoft Teams, Zoom or other audio-visual conferencing solutions required • Knowledge of IT service management or ticketing platforms required; familiarity with ServiceNow preferred • Microsoft or equivalent certifications preferred • Experience using AI tools such as ChatGPT, Claude, Gemini or Copilot to improve productivity, troubleshoot technical issues and enhance service delivery will be an advantage • A commitment to working on-site at Gallup’s Singapore office at least four days per week required • Eligibility to work in Singapore required; this position is not eligible for employment visa sponsorship • At Gallup, we change the world, one client at a time, through extraordinary analytics and advice on everything important facing humankind. Learn more about our work and life at Gallup. • Gallup offers a robust benefits package that includes competitive pay; medical, dental and life insurance; a retirement savings program; an employee stock ownership program; mass transit reimbursement; family-building benefits; an employee assistance program; and various reimbursements and activities that enhance our associates’ wellbeing.
Responsibilities
• Deliver responsive walk-up, deskside and remote technical support for Gallup associates, visitors and clients • Troubleshoot and resolve hardware, software, account and Microsoft 365 issues in a Windows environment while supporting Apple devices as needed • Coordinate technology for new associates, including device preparation, account setup and asset tracking • Maintain audio-visual hardware, printers, network racks, routers, switches and wireless access points within the Singapore office • Manage meeting room technology, audio-visual equipment and conferencing platforms to ensure meetings, classes, client presentations and events run flawlessly • Anticipate associates' needs and proactively remove barriers to productivity • Monitor, troubleshoot and escalate technical issues while partnering with Gallup’s global technology support teams to ensure timely resolution • Document work accurately within Gallup’s IT service management platform while continually improving support processes and the associate experience • Provide early-day support for Gallup’s global ticket queue, willingly assist other APAC offices with tech support needs, and partner closely with Gallup’s central Technology team in the United States when needed • What Makes You Stand Out • Service-first mindset: You naturally put people at ease, instinctively step in to help and deliver exceptional support with professionalism, empathy and urgency. • Service-first mindset: • Hands-on technical expertise: You confidently troubleshoot Windows devices, Microsoft 365 applications, workplace technology and networking fundamentals while learning new technologies quickly. • Hands-on technical expertise: • Ownership and accountability: You take responsibility for resolving issues from beginning to end, follow through on commitments and consistently deliver high-quality work. • Ownership and accountability: • Calm under pressure: You remain composed during high-priority meetings, live events and unexpected technical challenges while maintaining exceptional attention to detail. • Calm under pressure: • Communication and collaboration: You explain technical concepts clearly, build strong relationships across the business and work effectively with colleagues around the world. • Communication and collaboration:
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