Found - Social Media Coordinator
Requirements
• 1-3 years of experience in social media management, community management, or a related role • Deep familiarity with Instagram, TikTok, and Reddit community norms, tone, and best practices • Familiarity with social listening tools (Sprout Social, Brandwatch, or similar) • Strong written communication skills with the ability to adapt voice across contexts and platforms • Experience managing creators or ambassadors and coordinating campaigns across multiple platforms. • Experience managing online community moderation, including de-escalation and policy enforcement • Proficiency with social media management and listening tools (Sprout Social or similar), with experience tracking and reporting on community KPIs including engagement rate, response time, sentiment, and follower growth • Comfort working in regulated or sensitive environments requiring clinical and compliance awareness • Highly organized with strong attention to detail and the ability to manage high-volume, fast-moving workflows • Collaborative mindset with experience interfacing across marketing, support, and product teams • Experience in healthcare, wellness, or another sensitive consumer category • Background supporting creator or influencer engagement programs • Interest in leveraging AI tools to enhance community workflows, sentiment analysis, reporting efficiency, and response drafting • Understanding of escalation frameworks and cross-functional triage protocols • Genuine passion for community building and member advocacy • Comfort with ambiguity and a bias toward initiative in a fast-paced, evolving environment
Responsibilities
• Lead the creation and execution of social content strategies that drive engagement, advocacy, and growth across Instagram, TikTok, Reddit, and other priority channels. • Collaborate with marketing and creative teams to conceptualize, produce, and publish compelling social content that resonates with Found’s community. • Proactively monitor social conversations, responding to comments, DMs, and mentions in a timely, on-brand, and compliant way to keep content relevant and engaging. • Identify trending topics, sentiment shifts, and emerging narratives to inform content ideation, campaign planning, and social strategy. • Surface and amplify member success stories, testimonials, and organic advocacy through original posts, repurposed content, and creative storytelling formats. • Maintain and evolve social voice and content guidelines to ensure consistency, authenticity, and community resonance across platforms. • Escalation & Cross-Functional Insight Sharing • Support escalation protocols for issues requiring support, clinical, or PR response • Regularly share community insights with Product, Clinical, and Marketing teams to inform roadmap and messaging • Flag early indicators of potential reputation issues or emerging crises to marketing leadership • Partner with the Member Experience team to ensure handoffs are seamless and member experience is protected • Track review volume, sentiment trends, and escalation patterns across platforms • Creator & Ambassador Engagement • Support day-to-day communication and relationship management with Found's creator and ambassador network, in close coordination with Found's creator agency • Coordinate content approvals, asset sharing, and campaign participation for creator partners • Serve as an internal point of contact for agency workflows, ensuring briefs, timelines, and deliverables stay on track • Help maintain a pipeline of community-sourced voices who can authentically represent the Found experience
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