Healthie - Senior Technical Support Representative (PST)

• Note about holiday support: We provide support coverage on all holidays, and you'll be required to work a few shifts throughout the year. We have a simple and human process for signing up for holiday coverage. And however many hours you work on a holiday, you can take that time off another day. • In your cover letter, answer these real-world support scenarios and reply to the customer like you would if you worked on our Support team: • A customer is requesting a feature we don’t currently support and we don’t know if we’re going to build it out in the future. • A customer signs in to Healthie and reports that the only thing they see on the screen is the left-hand sidebar. Everything else seems to be missing or doesn’t appear to be loading. • You’re working with a customer who is upset about pricing and wants a discount. In this case we’re not able to offer a discount.