EBANX - Technical Account Manager – Payments (APAC)
Requirements
• Experience in the Payments Market, E-commerce, or similar industries; • SQL & BI knowledge; • Storytelling and presentation skills; • A desire to see the big picture. • EBANX offers: • EBANX offers: • Performance Bonus: Annual bonus program based on company results. • Performance Bonus: • Meal Allowance: Monthly allowance to support your meals. • Meal Allowance: • EBANX Education: Financial assistance for undergraduate, graduate, and MBA programs to support your professional growth. • EBANX Education: • EBANX Skills: Dedicated budget for courses, certifications, and workshops to encourage continuous learning. • Language Classes: Language classes to support your personal and professional development. • Language Classes: • Health & Well-being: Medical and dental plans with extensive coverage, including support for dependents and wellness programs.Flexible Work Culture: Semi-flexible hours, additional day off on your birthday, and year-end break to support work-life balance. • Health & Well-being: • Flexible Work Culture: • Well-being Program: Access to activities and resources that promote physical and mental health. • Well-being Program: • Learn more about our #ebanxlife on LinkedIn and Instagram, and see what it’s like to be part of a global team that breaks barriers, creates opportunities, and celebrates every achievement together. • #ebanxlife • ✨ An Out Of The Ordinary career is waiting for you here! • Out Of The Ordinary
Responsibilities
• Monitoring the performance of payment systems, identifying areas for improvement, and implementing optimization solutions; • Using tools like SQL, Tableau, and Kibana to monitor platform metrics (e.g., average latency, SLA compliance); • Conducting system-level investigations, such as investigating the increase in latency or higher chargeback rates, which will require knowledge of APIs, SQL, and log monitoring tools like Kibana; • Managing incident management, which includes handling merchant communication/escalation during/after the incident, writing/reviewing incident reports, generating impacted transaction lists, and resolving transaction issues; • Supporting merchants around key issues and working internally to solve them quickly; • Having a deep understanding of the payment products and services offered by the company and applying merchant performance improvements. Monitoring the main KPIs (e.g., volume, approval rate, chargeback rate) on a daily basis; • Identifying and resolving technical problems or obstacles in the operation of payment services; • Managing projects related to the implementation of innovative payment solutions, ensuring they are completed on time and within scope; • Having knowledge of merchants’ needs and pain points; • Regularly communicating with merchant POC for Operational and Technical themes; • Keeping merchants informed about product or service updates; • Collaborating on product development based on merchant feedback; • Collaborating with internal teams such as product development, technical support, and sales to ensure a cohesive and integrated approach to merchant service; • Leverage AI enablement and cutting edge technology to achieve next level success. • An outstanding data-driven mindset and problem-solving skills; • Accountability for dealing with different simultaneous problems leading to different areas; • Solid technical knowledge about the integration and operation of payment systems; • Experience in a fast-paced, data-driven environment; • Good communication skills, both verbal and written; • Organization and a proactive mind; • Experience in presenting and conducting meetings; • Fast pace AI tool utilization; • Proficiency in English.
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