Simetrik - Customer Success Manager
Requirements
• Bachelor’s degree in Business Administration, Marketing, Engineering, or related field. • 4+ years in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments. • Demonstrated experience in SaaS customer-facing roles with enterprise customers, including renewals and expansions. • Commercial acumen: understanding of renewals, contract value, and expansion strategy, with the ability to connect customer outcomes to revenue impact. • Executive presence and ability to lead outcome-driven discussions with senior stakeholders. • Analytical, data-driven mindset with experience using usage signals to build account strategies and ROI cases. • High operational discipline and CRM documentation accuracy for renewal predictability. • Proven ability to build relationships across multiple stakeholders and proactively mitigate risk. • Fluent in English (written and spoken); Spanish is a plus. • Experience at organizations known for Customer Success rigor (e.g., HubSpot, Salesforce, Oracle, or high-performance SaaS environments). • Familiarity with finance operations, reconciliations, enterprise reporting, or data-intensive workflows. • Experience with value-based frameworks (e.g., MEDDPICC) and formal ROI/value realization programs. • Experience supporting complex, technical products for enterprise clients.
Responsibilities
• Own the end-to-end customer journey for a portfolio of enterprise accounts in Argentina. • Build and maintain relationships with key stakeholders, including senior decision makers. • Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability. • Translate product usage and operational data into business-impact conversations (ROI, savings, efficiency). • Identify expansion opportunities and partner with revenue leaders to execute land-and-expand strategies. • Detect and mitigate risk early using health indicators, adoption signals, and stakeholder engagement. • Coordinate with Product, Implementation, Support, and Revenue to unblock customer outcomes. • Maintain accurate account context and activity tracking in CRM and internal tools.
Benefits
• Well-funded and proven startup with ambitious plans and competitive salaries • Entrepreneurial culture that encourages creativity and collaboration • Open communication with company leadership • Small, dynamic teams = massive impact • 100% Remote Work (work from anywhere) • $500 USD per year for learning and development • 2 Family days and 1 day off for your birthday • Simetrik welcomes applicants from all backgrounds and offers equal opportunity for employment. • By applying, you authorize Simetrik to use your data for hiring purposes in accordance with our Personal Data Treatment Policy.
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