ASAPP - Principal Enterprise Architect

• Engage mid-cycle on mature opportunities. Lead the next phase of architectural discovery and design, once product fit and executive sponsorship are established. • Facilitate technical design workshops. Run multi-day workshops with prospect leadership and engineering. Cover current- and target-state architecture, integration, data flows, identity, security, observability, and cutover. • Produce target-state reference architectures. Deliver reference diagrams, integration patterns, deployment topologies, sequencing plans, and risk registers. Ground each in the prospect’s telephony stack (Genesys, Amazon Connect, Twilio, Avaya) and digital/messaging platforms. • Translate ASAPP’s Agentic AI capabilities into concrete integration patterns. Design how ASAPP plugs in: SIP, WebSocket, call transfers, CCaaS event streams, agent desktop embeds, CRM integration, voice/digital handoff, and AI-to-human transitions. • Prototype to move deals forward. When a technical question is blocking a deal, build a working prototype, custom adapter, or API POC yourself. Move fast rather than wait on engineering. • Develop reusable patterns. Codify field learnings into reference architectures and design guardrails. Make them reusable across the broader SE and partner ecosystem. • Bring the field back to product. Surface architectural patterns, gaps, and opportunities to ASAPP Product and Engineering. • Support customer security review. Partner with ASAPP InfoSec to address enterprise security, privacy, and compliance questions. • Deeply experienced. 10+ years in enterprise, solution, or domain architecture. Significant time in contact center, CX, or telephony. • Deep telephony / CCaaS expertise. Hands-on with at least one of Genesys (Cloud CX or Engage), Amazon Connect, Twilio Flex, or Avaya. Depth across call routing, IVR/IVA, SIP and SIPREC, real-time media, recording, and CTI. You can hold your own in a SIP-level conversation with a senior network engineer. • Deep messaging / digital expertise. Hands-on with at least one major digital engagement platform, such as Twilio messaging APIs, Salesforce Service Cloud Digital, Genesys Digital, LivePerson, etc. You are comfortable designing cross-channel flows with AI/human handoffs. • Cloud and integration fluency. AWS, Azure, or GCP; REST, gRPC, webhooks, event streaming; SSO/SAML/OIDC; SOC 2, HIPAA, PCI as applicable. • Vibe-coding fluency. You can stand up a working prototype, API integration, or small POC in Python or JS this week when a deal calls for it. The bar is “working demo,” not “production code.” • Workshop-ready communicator. Lead technical workshops with senior enterprise stakeholders and produce architectural artifacts customers trust. You can move from a CTO whiteboard conversation to a SIP-level engineering discussion in the same day. • Pragmatic and sales-energized. You name trade-offs out loud, recommend the smallest design that solves the problem, and thrive on closing complex enterprise deals. • What We'd Like To See • Prior principal-SE, solutions architect, or pre-sales architect role at an enterprise CX, CCaaS, or conversational AI vendor. • Certifications such as Anthropic, TOGAF, or AWS / Azure / GCP Solution Architect. • Familiarity with SIPREC, voice biometrics, WebRTC, real-time speech analytics, or low-latency media pipelines. • CRM integration experience (Salesforce, ServiceNow, Zendesk, Microsoft Dynamics). • Prompt engineering, LLM evaluation, RAG, or production generative AI in customer-facing flows.