smart-working-solutions - Smart Working Solutions - Business Analyst Salesforce (Remote, Full-Time) [AS202]
Requirements
• Proven experience working as a Business Analyst in a systems or software development environment • Hands-on experience with Salesforce, ideally including: Sales Cloud, Service Cloud, Lightning experience, Custom Salesforce functionality • Strong understanding of the software development lifecycle, particularly: Requirements definition, Validation, Acceptance testing • Experience working within Agile / Scrum or hybrid delivery frameworks • Practical experience using tools such as Jira, Confluence, Azure DevOps, or similar • Strong analytical skills with the ability to break down complex problems into clear, practical solutions • Excellent stakeholder engagement and communication skills • Experience working on Salesforce transformation or systems improvement initiatives • Exposure to cross-functional enterprise environments with multiple stakeholder groups • Familiarity with change management or process optimisation activities • Salesforce certifications or formal business analysis qualifications
Responsibilities
• Work independently with stakeholders to define business problems and opportunities, ensuring objectives and perspectives are clearly understood • Elicit, analyse, and document business and system requirements using interviews, workshops, and process analysis • Translate business needs into clear, structured Salesforce requirements and solution designs • Collaborate closely with Salesforce developers, administrators, architects, and QA teams throughout the full software development lifecycle • Produce and maintain high-quality business analysis artefacts, including: Requirements specifications, Process flows, System and functional documentation • Prepare test data and support User Acceptance Testing (UAT), including planning, reviewing test cases, and assisting with defect triage • Ensure delivered solutions meet business expectations, quality standards, and acceptance criteria
Benefits
• Fixed Shifts: 12:00 PM - 9:30 PM IST (Summer) | 1:00 PM - 10:30 PM IST (Winter) • No Weekend Work: Real work-life balance, not just words • Day 1 Benefits: Laptop and full medical insurance provided • Support That Matters:Mentorship, community, and forums where ideas are shared • True Belonging: A long-term career where your contributions are valued • At Smart Working, you’ll never be just another remote hire. • Be a Smart Worker - valued, empowered, and part of a culture that celebrates integrity, excellence, and ambition. • If that sounds like your kind of place, we’d love to hear your story.
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