Resilient Co - Jr. Business Analyst
Requirements
• 2+ years of experience in a business analyst, data analyst, project coordinator, or similar analytical role; internships and co-ops count. • Demonstrated ability to communicate technology and business concepts clearly in writing and verbally to both technical and non-technical audiences. • Exposure to structured analysis techniques such as user stories, use cases, gap analysis, workflow diagrams, or process mapping. • Comfortable operating in ambiguity: asks clarifying questions, proposes solutions, and takes ownership of deliverables. • Detail-oriented with strong follow-through: tracks, escalates, and resolves issues until closed. • Familiarity with or willingness to work on ServiceNow, Microsoft Power Platform (Power Apps, Power Automate, Power BI), and custom .NET applications. • Experience using Azure DevOps (ADO) for story management, documentation, and delivery tracking. • Exposure to Agile/Scrum ceremonies and practices. • Hands-on experience with Azure DevOps, Jira, or similar Agile work management tools. • Basic SQL, Python, or JavaScript skills for querying data or scripting prototypes. • Familiarity with AI tools, prompt engineering, or AI-assisted analysis. • Awareness of process improvement frameworks such as Six Sigma, Lean, or DMAIC. • Background in staffing industry or HR technology. • Selection Process: • Meeting Sonia from Resilient Co. team. • Client Internal interview • Final Client interview • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responsibilities
• Elicit, document, and validate requirements with stakeholders using user stories, acceptance criteria, use cases, and process flows. • Create, refine, and manage user stories, tasks, and bugs in Azure DevOps; update sprint boards and track acceptance criteria. • Learn to support requirements workshops with guidance from senior BAs. • Map current-state and future-state business processes and maintain team-standard process documentation. • Gather, clean, and analyze data to support project decisions and visualize findings for stakeholders. • Assist in writing and executing user acceptance test (UAT) scripts and log defects with clear reproduction steps in Azure DevOps. • Prepare status updates, meeting notes, and presentation materials for technical and non-technical audiences. • Maintain requirement documents, test artifacts, and process maps so work is auditable and shareable. • Participate actively in sprint ceremonies, flag blockers, and help drive retrospective action items.
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