clickup - Professional Services Consultant, AI Solutions

• 4+ years of experience in a customer-facing role in B2B SaaS (Professional Services, Implementation Consulting, Solutions Consulting, Technical CSM, or Technical Project/Program Management). • Experience delivering AI-enabled automation (agents, copilots, workflow automation, decisioning) in production environments. • Proven experience leading complex, multi-stakeholder implementations with strong project management and executive communication. • Strong process mapping and solution design skills, translating ambiguous workflows into scalable operating models. • Deep comfort with hands-on configuration and troubleshooting in workflow platforms, automation systems, and/or enterprise SaaS tools. • Demonstrated understanding of prompt design, guardrail configuration, and iterative optimization of AI-driven workflows. • Strong facilitation skills (discovery workshops, design sessions, enablement trainings, executive readouts). • Excellent written communication; able to produce crisp requirements, plans, and customer-facing documentation. • Ability to operate autonomously, prioritize across multiple engagements, and drive outcomes in a fast-paced environment. • Familiarity with Model Context Protocol (MCP) concepts and safe tool integration patterns. • Experience configuring agents with structured memory, tool access, and external system integrations. • Ability to diagnose and improve agent performance through structured iteration and evaluation. • Experience with enterprise tooling and integrations (Salesforce, ServiceNow, Jira, Workday, NetSuite, SAP) and iPaaS/middleware. • Change management experience (adoption plans, enablement programs, comms, stakeholder management). • Consulting background (Big 4 or similar) or enterprise Professional Services delivery. • PMP, Scrum, Agile, or equivalent certifications. • Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply! • At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.