videa.ai - Clinical Success Manager
Requirements
• Dental degree (DDS, DMD, RDH, or equivalent) with business or industry experience (MBA, consulting, customer success, or leadership roles in dental organizations). • 5+ years of experience in dentistry, healthcare consulting, customer success, or product adoption roles — ideally in health tech, SaaS, or AI • Proven ability to educate and influence clinical teams while also engaging executives on business outcomes • Excellent communication skills, with the ability to bridge technical, clinical, and business perspectives • Highly organized, with the ability to partner across multiple accounts and teams • Passion for innovation in dental care and for transforming patient outcomes through technology • Tenacity and creative problem solving skills • WHAT IT IS LIKE TO WORK HERE • We win and lose together as one team. Collaboration is not a buzzword here. We share context early, ask for input, and step in to help when someone is stuck. • We hold a high bar, but we stay grounded. We move fast, learn as we go, and stay focused on what matters most for clinicians and patients.
Responsibilities
• CLIENT RELATIONSHIP & SATISFACTION • Own the end-to-end client relationship for a portfolio of DSO accounts, serving as the primary point of contact post-implementation • Develop deep relationships with clinical and executive stakeholders to understand practice goals, workflows, and success metrics • Deliver a consistently high standard of service that drives client satisfaction, retention, and advocacy • Manage issue escalations with professionalism, balancing urgency with clear client expectation-setting • PRODUCT ADOPTION & CLINICAL SUCCESS • Drive product adoption across dental teams through a consultative approach rooted in clinical workflow expertise • Define adoption milestones and clinical success metrics in partnership with clients; intervene proactively when engagement lags • Analyze client usage data to surface trends, identify gaps, and share actionable opportunities for deeper engagement • Bring clinical credibility into strategic account conversations to ensure adoption aligns with both clinical and business outcomes • EDUCATION & ENABLEMENT • Design and deliver clinical training programs for dental teams, executives, and front-line staff • Develop scalable educational assets — including guides, webinars, playbooks, and case studies — to build confidence in AI-assisted workflows • Represent the company as a clinical thought leader at client meetings, workshops, and industry events • CROSS-FUNCTIONAL COLLABORATION & ADVOCACY • Translate client feedback and clinical insights into actionable input for Product, Engineering, and Go-to-Market teams • Collaborate with Sales, Implementation, and Clinical Effectiveness to deliver a seamless, clinically sound customer experience • Serve as the internal voice of the client to continuously improve implementation, and product experience
Benefits
• Competitive compensation and meaningful equity • Unlimited PTO • 100% company-paid dental and vision coverage • Generous medical contributions
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