Zimperium - Customer Support Engineer - Mobile & Cybersecurity (Bangalore, India, EMEA & Malaysia)
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Requirements
• Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer. • Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks. • Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs. • Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on. • Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues. • Strong SQL skills, python/ java scripting, Unix skills. • Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix. • Familiarity to SIEM tools like ArchSight, Splunk, etc. • Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka. • The following skills are a plus: Android Studio (adb, junit), xCode. • Bachelor’s in computer science or information technology or an equivalent engineering degree. • 5+ years (Mid-Level) or 1-3 years (Junior) of experience working with Enterprise software solutions, startup experience desirable. • Good understanding and proven experience in supporting cloud-based web applications. • Hands-on skillsets with Python, Java and SQL Scripting. At least 1-3 years of experience implementing and supporting Mobile application infrastructure. • Self-motivated, extensive troubleshooting skills and knowledge of debugging required. • Customer oriented and face to face post-sales services experience with excellent communications skills. • Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.
Responsibilities
• Product & Domain Expertise – Understands mobile applications, SaaS based delivery models and troubleshoot /debug issues reported by the customer. • Customer Satisfaction & Risk Management – Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperium’s management with adequate visibility on any potentials risks. • Roll up your sleeves – Learn everything about the product, Validate Customer specific fixes and releases working with QA team, develop technical documentation for specific customer needs. • Customer Advocacy – Gather Customer’s feedback and follow the standard escalation procedures for unresolved product issues and bugs, creating JIRAs for engineering to work on. • Collaborate with internal teams – Work closely with customer success, development and product teams in different time zones to address customer issues. • Desired Skill Set: • Strong SQL skills, python/ java scripting, Unix skills. • Prior experience with Mobile Apps, mobile architecture and MDM Solutions like MS-Intune, AirWatch, Mobile Iron, Citrix. • Familiarity to SIEM tools like ArchSight, Splunk, etc. • Familiarity with Cloud Architecture : Amazon Web Services components, Linux Containers / Docker, OpenStack, postgress, kaftka. • The following skills are a plus: Android Studio (adb, junit), xCode.
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