Zuora - Customer Solution Engineer
Responsibilities
• Become an expert in Zuora’s platform, products, and the full quote-to-cash lifecycle through our in-depth onboarding and sales training. • Partner closely with Account Executives to own the technical relationship with prospects and customers — understanding their goals, constraints, and success metrics. • Deliver high-impact product demos and presentations to executives, illustrating how Zuora enables business growth and digital transformation. • Build and present customized use-case demonstrations tailored to each customer’s industry and objectives. • Differentiate Zuora’s solutions by addressing technical objections, mitigating risks, and securing the technical win. • Collaborate with Product Management to influence the roadmap with customer insights and emerging market needs. • Drive adoption and value realization, ensuring customers achieve measurable outcomes from their investment. • Support the creation and execution of account plans and KPIs, identifying opportunities to expand Zuora’s footprint. • Partner cross-functionally with internal teams and external partners to design innovative solutions and deliver seamless customer experiences. • Represent Zuora at industry events, field demos, and webinars as a technical subject-matter expert. • Respond to RFPs/RFIs, manage escalations, and contribute to post-sales success in partnership with Customer Support and AEs. • Travel as needed within your territory. • 3+ years of experience in Sales Engineering, Solution Consulting, or Solution Architecture within a SaaS business application environment (ERP, CRM, EPM, etc.). • A passion for learning and becoming an expert in the Subscription Economy and quote-to-cash processes. • Exceptional presentation and communication skills, with the ability to connect with both technical and executive audiences. • Strong understanding of value-based selling and SaaS / cloud business models. • Familiarity with subscription and recurring revenue models. • Experience with structured sales methodologies such as MEDDIC or Value Selling. • Working knowledge of API development and coding languages (e.g., Java, PHP, Ruby). • Bachelor’s degree or relevant FinTech or enterprise software experience. • The Customer Solution Engineering team is a core partner in Zuora’s growth, working side-by-side with Account Executives and cross-functional partners to design solutions that solve customers’ most critical monetization and quote-to-cash challenges. • You’ll join a highly collaborative, curious, and impact-driven group that: • Works closely with Sales, Product, and Customer teams to shape deals and influence product direction. • Thrives on solving complex technical and business problems in partnership with some of the world’s most innovative companies. • Values continuous learning, knowledge sharing, and enabling one another to do the best work of our careers. • Whether remote, hybrid, or in-office, you’ll stay closely connected to your teammates through intentional collaboration, regular syncs, and team events.
Benefits
• At Zuora, we’re constantly learning, innovating, and growing. Our people—known as ZEOs—are empowered to take ownership, challenge the status quo, and make a lasting impact. We collaborate deeply, think boldly, and support one another to make what’s next possible—for our customers, our communities, and each other. • Competitive compensation, bonus opportunities, and retirement programs • Generous, flexible time off • Paid holidays, wellness days, and a company-wide year-end break • Learning & development stipend • Opportunities to give back, including volunteer time and donation matching • Mental wellbeing resources and support • (Benefits may vary by location; details will be shared during the interview process.) • Location & Work Arrangements • Zuora teams are empowered to design flexible, intentional ways of working. Whether remote, hybrid, or in-office, we balance flexibility with accountability—to each other, our customers, and our mission. • For most roles, you’ll have the freedom to work where you’re most productive while staying connected to your team and the broader ZEO community. • Our Commitment to an Inclusive Workplace • Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts.
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