GitLab - Senior Renewals Manager, Public Sector

• Experience owning customer renewal strategies, managing competing priorities, and improving renewal processes. • Experience working in a collaborative, customer-facing environment where you coordinate with multiple internal teams to support renewal forecasting and customer retention. • Familiarity with CRM and customer success tools such as Salesforce and Gainsight, and the ability to interpret customer health and adoption data to inform renewal strategies. • Strong communication skills with confidence to engage in business conversations and deliver excellent customer experiences. • Demonstrated discipline in time and project management, with the ability to prioritize outreach and renewal activities effectively. • Openness to learning and adapting, with a coachable mindset and willingness to implement feedback for continuous improvement. • Customer-centric approach with high empathy, focused on building long-term relationships and driving customer satisfaction. • We welcome candidates from diverse backgrounds who can demonstrate the experience and transferable skills needed to own renewal outcomes. • The Renewals team at GitLab manages the end-to-end renewal process for a large portfolio of customers and is dedicated to driving customer retention and growth. Our mission is to support long-term customer success through data-driven insights and close collaboration with Customer Success and Sales teams to proactively engage customers, identify risks and opportunities, and ensure timely renewals. We operate in a global, asynchronous environment, using tools like Salesforce, Gainsight, and Gong to coordinate efforts and maintain high standards of customer satisfaction. Learn more about our approach and best practices in the Renewals Manager Handbook. • How GitLab Supports Full-Time Employees • Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. • Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. • Country Hiring Guidelines: