cyberhaven - Professional Services Engineer
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Requirements
• 3+ years of Solutions Engineer, Delivery Manager, or Professional Services with Endpoint Security experience required in the Cybersecurity and DLP Space: • Proven track record of delivering complex technical solutions, preferably in a Professional Services or Consulting role, specifically with endpoint security products. • Previous experience with other DLP solutions such as Forcepoint, Symantec, McAfee DLP, Fortra (Digital Guardian), Trend Micro, Check Point, Next DLP, or Proofpoint. • Understanding of data classification methodologies and techniques to effectively identify sensitive data types and define appropriate DLP policies. • Project Management: Ability to manage and deliver against strict timelines, requiring constant prioritization and mitigation strategy-building. • Deep technical background, with hands-on experience in supporting and troubleshooting SaaS-based security and/or endpoint agent technologies. • Knowledge of web technologies, APIs, and data integration techniques. • Solid understanding of system architecture, network protocols, and Google Cloud Platform. • Practical knowledge of the MacOS (e.g., MDM, app management, basic terminal skills) and Windows (SCCM, GPO, Intune, registry configuration, understanding PowerShell scripts, etc.) ecosystems. • Excellent written and verbal communication skills, allowing one to easily convey technical concepts to diverse stakeholders and build relationships cross-functionally. • Knowledge of system software design (services, drivers, agents). • Experience with AI Agent use and creation (Claude Code, Glean, Monday etc) • Education and Certifications: Bachelor's degree in Computer Science or Engineering, or equivalent advanced industry certifications, or 3+ years of experience in a similar role. • Candidate location preference: Central or Eastern timezones
Responsibilities
• Take charge of the implementation and configuration process, ensuring the seamless integration and successful deployment of Cyberhaven’s solution within clients’ existing environments. • Foster close collaboration with clients to gain a deep understanding of their technical requirements, diagnose issues, and create customized dataset and policy solutions. • Utilize log file analysis, debugging techniques, and advanced troubleshooting to identify underlying causes of complex technical problems and coordinate effective resolutions with our Support, Engineering, and Operations teams. • Work in close partnership with cross-functional teams, including developers, project managers, and support staff, to deliver high-quality solutions that adhere to timelines. • Deliver technical training to end users, empowering them with the necessary knowledge and skills to maximize the utilization of Cyberhaven to optimize their workflows and expedite ROI. • Serve as a trusted advisor to clients, offering strategic guidance, best practices, and insights to help them derive the maximum value from our product. • Conduct regular progress updates, status meetings, and post-implementation reviews with clients to ensure their satisfaction or identify areas for improvement, serving as the internal and external point of contact for client escalations. • Collaborate with the development and support teams, promptly escalating and resolving technical issues or system discrepancies to maintain smooth operations for clients. • Stay up to date with industry trends, emerging technologies, and advancements in our product offerings, continuously enhancing your technical expertise to provide valuable insights and guidance to clients.
Benefits
• Base Salary $85K – $95K • We offer market-competitive compensation with a base salary and, depending on the role, either a bonus plan or a commission structure. Final compensation reflects geo-based adjustments, experience, and interview performance to maintain equity while staying aligned with market benchmarks. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Only for US candidates • Why are you interested in joining Cyberhaven? • Asian or Asian American • Black or African American • Hispanic or LatinX • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Two or More Races • I prefer not to answer • Heterosexual or Straight • Person with a disability • Refugee or Immigrant
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