honkforhelp - Sales Engineer
Requirements
• 3+ years of experience in Sales Engineering, Solutions Consulting, Technical Account Management, Product Operations, or a related customer-facing technical role. • Ability to translate complex technical concepts into clear business value for both technical and non-technical audiences. • Experience leading discovery sessions, workflow assessments, and solution design discussions with enterprise customers. • Strong communication and presentation skills with the ability to influence stakeholders across multiple functions. • Experience working closely with Product and Engineering teams in a SaaS or technology-driven environment. • Proven ability to manage multiple opportunities simultaneously while maintaining attention to detail. • Experience supporting enterprise software evaluations, integrations, APIs, or operational workflows is preferred. • Automotive, roadside assistance, logistics, fleet, mobility, or marketplace experience is a plus. • At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
Responsibilities
• Partner closely with Account Directors throughout the sales cycle to understand customer objectives, operational challenges, and success criteria. • Lead discovery sessions, product demonstrations, and technical evaluations to help prospective customers assess HONK’s platform and services. • Collaborate with customers to define business requirements, document workflows, and design solutions that align with their operational needs and strategic goals. • Serve as the technical lead during the evaluation process, guiding security reviews, integration discussions, workflow validation, and other due diligence activities. • Assess the feasibility of customer requests and proposed solutions, working closely with Product, Engineering, and Operations teams to ensure alignment with current capabilities and future roadmap priorities. • Support RFP responses, security questionnaires, technical documentation requests, and other pre-sales activities required to advance opportunities. • Act as the primary liaison between Sales and internal stakeholders, ensuring cross-functional alignment on new business and expansion opportunities. • Provide customer feedback, market insights, and emerging requirements to Product and Engineering teams to help inform future product development. • Maintain accurate documentation of customer requirements, proposed solutions, technical dependencies, and implementation considerations throughout the sales process. • Ensure a seamless transition from pre-sales to onboarding by documenting technical requirements, customer expectations, and implementation plans for Account Directors, Account Managers, and Operations teams.
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