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Binance - Techical Support Engineer

Singapore2d ago

Requirements

• 5+ years of experience in one or a combination of the following. Depth in one area plus the ability to learn the rest matters more than covering everything. DevOps / Infrastructure: CI/CD, public cloud (AWS / GCP / Azure / Alibaba Cloud), Linux, containers (Docker / Kubernetes), IaC, monitoring and logging, scripting. Solid networking fundamentals: HTTP(S), DNS, proxies, VPN. • Software Development: Java / Spring Boot, Go, Python, Node.js or Rust on the backend. Or JavaScript / TypeScript on the frontend. Android, iOS, H5 or Flutter on the client. • Technical Support / Solutions / Project Management: pre-sales or post-sales technical support, solutions engineering, or technical project management for products with a million-level user base. • Plus: production AI project experience (skills, harnesses, agentic loops), a financial services or Web3 background. • Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages, such as Mandarin, would be an advantage.

Responsibilities

• Support retail and VIP users on the App, Website, Desktop Client and API. • Troubleshoot and resolve technical issues, using logs, databases, monitoring and code to find root causes. • Identify product bugs and improvement opportunities. Work with the BUs to improve the product and the user experience. • Assist the Incident Management team with technical incidents. Join post-incident reviews and give recommendations. • Build and maintain internal tools and automation, including AI-driven ones, to make the team more efficient.

Benefits

• Shape the future of finance • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle challenging projects in a fast-paced and innovative enviornment with autonomy • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team)