teya - Customer Due Diligence (CDD) Operations Lead

• Minimum 2 years of experience leading a CDD or KYC operations team in a fintech, bank, or merchant acquirer • Solid working knowledge of CDD and KYC requirements • Understanding of UK and EU AML regulations as they apply to Customer Due Dilligence • Strong people management skills with experience managing teams across multiple workstreams • Proven ability to manage SLAs and quality in a high-volume operational environment • Excellent stakeholder management and communication skills, including the ability to explain compliance requirements clearly to non-compliance audiences • Comfortable operating in a fast-paced, ambiguous environment with competing priorities • AML qualification (e.g. ICA or ACAMS) • Experience working in a merchant acquiring or payments business • Experience working with CDD, onboarding, or screening vendors to implement and enhance tooling and workflows • Experience working across different geographies