uipath - Customer Success Manager, Arabic Speaker
Requirements
• Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention • Experience in a high-growth technology company, preferably in the SaaS, automation, AI, or RPA space • Strong leadership and team-building skills, with the ability to inspire and motivate cross-functional teams without direct ownership • Excellent communication and interpersonal skills, with executive presence • Data-driven mindset, with the ability to use data to make informed decisions and drive results • Strategic thinking paired with a bias to act in ambiguous customer situations • Operational discipline and ability to manage multiple workstreams simultaneously • Bachelor's degree in business, technology, or a related field (MBA preferred) • Fluency in Arabic and English • Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned. • Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office-based, and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected. • We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, UiPath provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy policy https://www.uipath.com/legal/trust-and-security/privacy-policy.
Responsibilities
• Own and orchestrate the customer's end-to-end adoption journey, building comprehensive value delivery plans and coordinating across internal and external workstreams from planning to realization • Establish and run governance cadence including operational syncs, steering forums, and quarterly business reviews with clear workstream plans, timelines, and success milestones • Serve as the primary point of contact and trusted advisor, cultivating strategic relationships with executives and key stakeholders to align automation solutions with business objectives • Define, track, and realize customer value by monitoring KPIs, ROI, savings, productivity gains, and documenting success stories that reinforce transformation impact • Drive adoption acceleration through workshops, enablement sessions, automation days, and consumption reviews while guiding customers to UiPath resources • Monitor consumption metrics (users, robots, AI Units, Platform Units) and proactively prevent under-consumption or over-consumption through strategic planning • Identify early warning signals such as low usage, weak sponsorship, or unclear roadmaps and build mitigation plans to resolve issues • Possess understanding of automation technologies and apply best operational, technical, and change management practices to drive successful transformation • Collaborate with cross-functional teams including AI specialists, product, support, and services to ensure unified customer-centric delivery • Stay current on industry trends, emerging technologies, and automation best practices to share insights that drive customer innovation
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