payscale - Enterprise Renewals Manager
Requirements
• Experience in account management, customer success, or a similar field. • Strong communication, negotiation, and problem-solving skills. • Familiarity with CRM systems like Salesforce. • Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a space that supports you, while also finding time to collaborate in person for the moments that matter. • In our remote-first model, employees can work from the location that works best for them. We do not have centralized corporate offices. Employees can choose to work from home, in company-paid co-working spaces, or any combination of the two that best suits their unique needs. • If you work from home, we recommend ensuring that you can meet the following technology, equipment and workspace requirements: • High-Speed Internet - A stable broadband or fiber connection (satellite is highly discouraged) with a minimum speed of 100 Mbps in a dedicated workspace that has a reliable Wi-Fi signal. • Device for Multifactor Authentication (MFA/2FA) - smartphone, tablet, etc. • When it matters (usually no more than a few times a year) we take the time to gather for in-person events. • Payscale has employees across the US, Canada, UK, The Philippines and Romania however we are currently unable to hire in the Quebec Province, Northern Ireland, and Hawaii.
Responsibilities
• Manage all assigned customer renewals, ensuring contracts are renewed smoothly and on time. • Proactively engage customers regarding renewal terms, identifying opportunities for upselling or resizing as appropriate. • Address and resolve customer concerns related to renewals, focusing on customer retention. • Collaborate with account teams to prepare customer-specific renewal or termination documentation. • Validate and update customer contact information and secure necessary signatures. • Maintain detailed records of all renewal activities and relevant documentation. • Identify and address data discrepancies, coordinating with relevant teams to ensure CRM data accuracy.
Benefits
• Base Salary $105,000 • $36,750 Commission • Base + CBP Roles: • Base + CBP Roles: • In the spirit of pay transparency, we are excited to share the base salary range for all positions, exclusive of fringe benefits or potential bonuses. Depending on the position, there is eligibility for an annual corporate bonus. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. We typically target below the midpoint of the range for new hires, which ensures meaningful salary growth as you develop in the role and take on greater responsibility. We reserve placement at midpoint or above for specialized roles that are difficult to fill or candidates with exceptional expertise that directly addresses a critical business need. We also offer a generous total rewards package.Base + variable roles: • Base + variable roles: • In the spirit of pay transparency, we share the OTE, which is made up of target base compensation and a commissions target. We believe in the importance of pay equity and as such sales compensation is structured by role level and account segment; your OTE is set for your specific position and is not subject to negotiation. In addition to base and variable compensation, we offer a comprehensive total rewards package. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Please note: Payscale's Talent Team set up limits on the number of times candidates can apply. The following limits apply to all roles at Payscale: • Candidates may not apply more than 3 times in 60 days to any job within a similar scope. • Candidates may not reapply to the same role within 90 days if not presented with an offer • Please enter your full legal name. • Please enter your preferred name. • Please enter your personal email address. • Please upload your document (preferably as a PDF file). • or drag and drop here • Please enter the link to your LinkedIn profile. • Please enter your personal phone number. • Please include your legal street address • City that you live in • State or province that you live in • Country that you live in • This includes OPT & H1B visas. • If yes, please enter their name. • Cover Letter, Portfolio, Projects, etc • Is there anything else you’d like us to know about you? • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Person with disability • Refugee or immigrant • None of the above • Yes I am in active military • Yes I am a veteran • No I am neither in active military or a veteran • Payscale may use Artificial Intelligence with this application. Learn more.
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