Motive - Senior Manager, People Operations

Remote - United States$133k - $133k2w ago

Remote Senior NA Software Senior Community Manager People Operations Manager Coaching Benefits Administration Documentation

Requirements

• 8+ years of experience in People Operations, HR shared services, HR operations, or a related field. • 5+ years of experience leading People teams, managers, or global operational functions. • Experience designing and scaling global HR operations across multiple geographies and employee populations. • Strong knowledge of HR systems, payroll, benefits administration, compliance, and employee lifecycle processes. • Experience leading complex, cross-functional programs from strategy through execution. • Demonstrated ability to establish operational metrics, strengthen controls, and use data to guide decisions. • Sound judgment, strong communication skills, and the ability to influence stakeholders across functions and levels. • Proven track record of identifying opportunities to apply AI and automation to reduce manual work, improve the employee experience, and scale People Ops programs.

Responsibilities

• Establish the operating model and strategic priorities for People Operations • Lead and develop the global People Operations team, and own the strategy and end-to-end delivery of a consistent, engaging onboarding experience across regions. • Design and implement a tiered support model (for example, self-service and knowledge base, Tier 1 and Tier 2 specialist teams, and escalation to HR Business Partners and Centers of Excellence), defining the roles, workflows, handoffs, and escalation paths for each tier. • Lead complex, cross-functional programs spanning employee lifecycle operations, HR systems, payroll, benefits, compliance, and policy administration. • Own the People compliance program, keeping policies, processes, documentation, and controls current, audit-ready, and consistently applied. • Design scalable processes, service standards, controls, and performance metrics that improve accuracy, efficiency, and employee experience. • Lead, coach, and develop a high-performing team while setting clear goals, allocating resources, and planning for future capability needs. • Partner with HR, Finance, Legal, IT, and external vendors to resolve complex operational issues and drive informed decisions. • Use people data and operational insights to identify opportunities, recommend improvements, and communicate progress to senior leadership.