butterflymx - Implementation Project Manager
Requirements
• 1-2 years of relevant work experience in a customer-facing role in project management, customer success or support, or as a project coordinator • Bachelor Degree qualified or equivalent work experience • Demonstrate a high level of accountability for your work • Exceptional documentation and communication skills • Proven track record of delivering results and working towards targets • Prior experience working with email platforms and SFDC • Proven experience with leveraging AI tools in both professional and personal settings. ButterflyMX is an AI-forward organization and the ability to optimize efficiency using AI is crucial in every role.
Responsibilities
• Serve as the primary point of contact for customers and installers throughout the implementation process • Define actionable next steps for customers while involving, aligning and managing relevant stakeholders across teams • Validate deal data with customers to ensure accurate details to set up the project • Maintain implementation project tracking record - update and track project details, status, requests, change orders, payment details on an ongoing basis leveraging our CRM system • Forecast project completion timeframes • Prioritize work queues to ensure projects and communications are progressing • Coordinate hardware installation process and software implementation, including working with internal and external installers, sales teams, CSMs and customers • Manage schedules, activities, and communications with customers and installers • Coordinate invoicing requests and validate billing/payment inquiries • Communicate with internal departments (client success managers, technical teams, finance, and sales teams) and our customer to ensure a smooth and positive client service experience • Stay informed on inventory and tracking of materials needed for projects • Liaise between Sales and Client Success teams to facilitate successful project handoffs
Benefits
• The expected base salary range for this position is $70,000-$82,000. Actual compensation will depend on factors including budget, skills, experience, location, and internal equity. This position may also be eligible for bonuses, equity, or other forms of compensation, where applicable. • Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1 • 401(k) plan with a match • 10 paid holidays, 20 vacation days, 5 sick days, 3 floating holidays • Basic Life and Accidental Death and Dismemberment Insurance (ButterflyMX covers 100% of the cost) • Short and Long Term Disability (ButterflyMX covers 100% of the cost) • Paid Family Leave • Employee Assistance Program • Quarterly self-care stipends • Access to optional benefits including pre-tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance
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