vitalize - Implementation Specialist
Requirements
• Clear communication: You communicate with clarity and confidence across every audience, from frontline clinicians to C-suite executives. You simplify complex ideas, navigate difficult conversations, and build alignment proactively • Deployment and project management expertise: You’ve managed complex, cross-functional deployments from planning through go-live. You anticipate risks, prioritize well, and bring structure to ambiguous, fast-moving environments • Credibility with clinical teams: You partner with nurses, physicians, and hospital staff as a consultant, not just a project manager. You listen first, learn their workflows, and earn trust by solving problems alongside the people doing the work every day • Change management experience: You know successful deployments depend on people, not just technology. You spot resistance early, build buy-in across stakeholder groups, and help organizations adopt new ways of working • A strong sense of ownership: You take initiative without waiting for direction, thrive when things change quickly, and always look for ways to improve processes and move work forward
Responsibilities
• Own complex, multi-month deployments end to end, managing timelines, milestones, dependencies, and risks across several health systems at once so every go-live lands on time and delivers results • Become a trusted advisor to C-suite executives, nursing leaders, and operational stakeholders as they redesign how labor is planned, staffed, and managed across their health systems • Align executives and cross-functional stakeholders across nursing, operations, IT, finance, HR, PMO, labor relations, and legal, keeping everyone clear on decisions, owners, and next steps through enterprise-wide go-lives • Design and continuously refine repeatable deployment playbooks for academic medical centers and complex, multi-union health systems • Develop a predictable launch motion for new system integrations, including greenfield HRIS and payroll builds • Partner directly with GTM and Customer Success on the internal flows, tools, and processes that drive long-term client success • Work with Product, Design, and Engineering to build and iterate on new product lines, driving ARR growth through expansion
Benefits
• Medical, dental, and vision insurance • 401(k) with company match • Unlimited travel budget to visit customer sites • Twice-yearly company off-sites • Free meals in the office • $5,000 relocation bonus for eligible employees • Desk setup reimbursement • Monthly gym/wellness stipend • An awesome office in Jackson Square, steps from the water
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