latent - Implementation Project Manager
Requirements
• 3-7 years of project management experience in healthcare, SaaS implementations, or health IT. • Strong understanding of healthcare environments – clinical operations, IT workflows, data integrations. • Proven ability to manage multiple complex projects simultaneously. • Excellent communication, meeting facilitation, and stakeholder management skills. • Demonstrated ability to drive accountability and navigate competing priorities. • Experience with project management tools (e.g., Asana, Jira, Smartsheet, Monday.com http://Monday.com). • Comfort operating in a fast-paced, ambiguous startup environment. • Experience implementing solutions with EHR systems (Epic, Cerner, Meditech). • PMP, CSM, or other project management certification. • Background in clinical workflow optimization or healthcare operations. • Prior experience in Series A-C SaaS or health-tech companies. • Interest in healthcare, pharmacy, or health technology
Responsibilities
• PROJECT LEADERSHIP & CUSTOMER DELIVERY • Lead full-cycle implementation projects – from kickoff through go-live and stabilization – across a portfolio of health system customers. • Build and manage detailed project plans, timelines, milestones, and risk logs. • Facilitate cross-functional meetings with customer IT, clinical operations, and technical teams (e.g., data integration, SSO, EHR workflows). • Serve as the primary project point of contact, ensuring exceptional communication and alignment across all parties. • TECHNICAL COORDINATION • Coordinate collection and validation of required technical inputs (integration specifications, data feeds, configuration requirements). • Partner with Latent engineering, product, and clinical teams to ensure smooth handoffs and timely execution. • Understand and translate technical requirements to non-technical stakeholders (and vice versa). • Monitor progress of integrations (e.g., Epic, Cerner, Meditech) and escalate blockers proactively. • OPERATIONAL EXCELLENCE • Own project documentation, including requirements tracking, decisions, status updates, risk mitigation plans, and post-go-live handoff materials. • Build repeatable processes and contribute to the evolution of Latent’s implementation playbooks and best practices. • Track and report project KPIs (e.g., activation timelines, milestone adherence, customer readiness). • Ensure clean transition to Support teams post-implementation. • CUSTOMER RELATIONSHIP & CHANGE MANAGEMENT • Build trusted relationships with clinical and operational leaders at customer sites. • Guide customers through workflow adoption, training readiness, and change-management planning. • Drive customer accountability to keep projects on track and on time. • Customers consistently launch on time, on budget, and with high satisfaction. • Clear, proactive communication minimizes surprises and escalations. • Implementation cycles shorten over time due to improved processes and customer readiness. • Cross-functional teams view you as a trusted coordinator and problem-solver. • Customers transition seamlessly to Customer Success with strong early adoption signals.
Benefits
• Backed by top-tier investors including General Catalyst, Conviction, and Y Combinator • Work alongside a high-caliber team building products our healthcare partners love • Work on mission-critical problems at the intersection of AI and healthcare • Real ownership and visibility • High-impact role on a small, fast-growing team • Competitive compensation, including meaningful equity • Medical, dental, and vision insurance for employee and dependents • Flexible PTO policy • Paid parental leave • Fertility and family-building stipend through Carrot
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