GoFundMe - Senior Manager, Strategic Initiatives

• Lead the Platform Excellence program. Translate complex, cross-functional priorities into a cohesive 12–18 month roadmap with clear workstreams, dependencies, owners, milestones, and measures of progress. • Lead the Platform Excellence program. • Drive critical enterprise decisions. Identify and sequence the decisions required to move the program forward, ensuring they are addressed at the appropriate level. Frame complex issues, risks, tradeoffs, and execution implications so executives can make informed, timely decisions. • Drive critical enterprise decisions. • Establish governance and accountability. Build the forums, trackers, working sessions, escalation paths, and operating cadences needed to keep the program visible, coordinated, and on schedule across multiple functions. • Establish governance and accountability. • Create rigorous, audit-ready documentation. Maintain a clear decision log, live risk and issue register, current roadmap, and supporting documentation that provide a defensible record of the program’s progress and outcomes. • Create rigorous, audit-ready documentation. • Provide executive-level reporting. Develop concise, decision-ready updates and materials for executive and board-level audiences, translating complex regulatory, operational, and technical information into clear recommendations and actions. • Provide executive-level reporting. • Drive execution across functions. Surface risks early, ask difficult questions constructively, resolve obstacles, and ensure commitments translate into action. Build alignment and accountability through influence rather than direct authority. • Drive execution across functions. • Connect strategy to delivery. Move comfortably between enterprise-level planning and detailed program execution, ensuring that strategic decisions account for operational realities and that delivery remains aligned with broader business priorities. • Connect strategy to delivery. • Build scalable systems and workflows. Replace manual status tracking with structured dashboards, automated workflows, and reporting mechanisms that improve visibility, efficiency, and follow-through. • Build scalable systems and workflows. • Operate as an enterprise-wide partner. Build trusted relationships across Product, Engineering, Finance, Legal, Compliance, Risk, Trust & Safety, and Payments, connecting the dots across regulatory requirements, platform priorities, and execution complexity. • Operate as an enterprise-wide partner. • Bring 8+ years of experience in enterprise program leadership, strategic initiatives, business operations, enterprise transformation, strategy consulting, compliance or regulatory program management, or a related field. • Have operated at the Senior Manager level or as a senior individual contributor with meaningful enterprise-wide scope. • Have direct, hands-on experience leading high-stakes, cross-functional programs within fintech, payments, or e-commerce checkout environments. • Have successfully owned multi-quarter roadmaps, annual planning processes, executive or board materials, risk and issue management, and operating cadences that hold multiple functions accountable. • Bring experience supporting regulatory remediation, compliance-related transformation, or other programs requiring rigorous, audit-ready documentation. • Have taken ownership of an in-flight, high-stakes program and quickly developed fluency in its regulatory, risk, operational, and business context. • Are credible with senior executives and skilled at translating complex information into clear, decision-ready recommendations. • Are equally comfortable shaping an enterprise operating model and getting into the details required to move individual workstreams forward. • Know how to create accountability through influence, navigate competing priorities, and drive progress without waiting for perfect information. • Are an exceptional communicator who can adapt information for executive leaders, cross-functional partners, and teams responsible for delivery. • May have experience in a Chief of Staff, Strategic Initiatives, Business Operations, Enterprise Transformation, or enterprise program leadership function. • May bring a strategy consulting background, ideally paired with substantial in-house operating experience in a complex, regulated environment.