primer.io - Product Ops Lead

• Substantial experience in a senior Product Operations, Chief of Staff, or equivalent role inside a B2B technology company — you have built or significantly rebuilt a product operating model before • Genuine analytical capability: you can work directly with data, build dashboards, and turn numbers into clear narratives without depending on a data team to do it for you • Track record of creating systems and processes that people actually adopt and maintain over time — you know the difference between documentation and infrastructure • Comfortable operating across Product, Engineering, and GTM without a clear lane — you influence through the quality of your thinking and the usefulness of what you build • Multi-quarter strategic thinking: you can hold the big picture of how the product function should operate in eighteen months while executing in the present • Highly autonomous in ambiguous environments — you do not need the problem to be fully defined before you start making progress on it • Nice to have: experience in payments, fintech, or developer-facing infrastructure products • YOU MAY NOT LIKE IT HERE • Primer is remote-first and always will be. You will not create influence by being visible in an office — you will create it by the quality of what you ship • The product roadmap moves and priorities shift. Part of your job is to create stability for others. That only works if you personally do not need stability to operate — ambiguity has to be fuel, not friction • Senior people here will challenge what you build. If you need your systems adopted by consensus and positive reinforcement, you will find this environment frustrating. Expect scrutiny, expect direct feedback, and expect to earn adoption by demonstrating value • ✅ OUR INTERVIEW PROCESS • 30 minute call with a Talent Partner • 60 minute interview with an Engineering Manager • 90 minute coding interview in Python • 90 minute system design interview • 60 minute final stage values-alignment interview • WHAT’S THE CULTURE LIKE AT PRIMER? • We’ve been recognised as a top global employer, #1 in FinTech for ‘flexibility’! https://jobgether.com/top-100-flexible-employers/fintech-finance-+-technology • Our 2025 Product Showcase https://youtu.be/erLpzqTveFU?si=OcwDSGiNCw98YsXO • We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way). • We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide. • Finally, let’s go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.