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Multiverse - Operations Specialist - Enablement

London2d ago

In Office Mid EMEA Operations Manager Coaching Reporting

Requirements

• Provide operational support to the enablement team. Make sure the data and enablement inputs are ready for the monthly quality calibrations led by senior leadership. • Keep a record of champions and buddies, who they support and what has been handed to them, so delegated work does not get lost. • Keep the enablement content library and enablement communications in order, from version control and retiring old material to release notes and reminders. • Report regularly to Senior Managers and Delivery Managers, and help prepare for MBRs and QBRs.

Responsibilities

• Coordinate onboarding and on-going training for coaches and instructors. That covers scheduling, audience, facilitator/SME, materials, attendance & completion, recordings, teach-backs, certification tracking, compliance, CPD completion, chasing as needed and other training operations admin. • Own enablement initiatives/projects end to end, ensuring the right coaches and instructors receive the right training and up-skilling at the right time to deliver customer programs. You manage every contributor and hold the central view across all enablement work.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year • Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support • Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month