Seesaw - Customer Success Manager - SMB
Requirements
• Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion • A minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position • A background in educational technology is preferred, or a comparable combination of education and professional experience serving the Northeast • Adaptable and skilled at managing change, maintaining strong performance, and focus in a dynamic environment • Proven experience managing accounts in New York • Must be located in NY, NJ, CT, RI, or MA to support our Northeast customer base • Proven experience working with the BOCES
Responsibilities
• As an SMB CSM at Seesaw, your mission is to own the post-sales journey for our small and mid-market district accounts. This role is a great fit for candidates with hands-on BOCES experience, as you'll be managing relationships across New York's cooperative education networks. You’ll ensure customers unlock Seesaw's full potential, driving both consistent product value and annual renewal success. Armed with a deep understanding of the K-12 education space, you will efficiently manage a larger book of business, using scale, strategy, and empathy to meet customer needs and deliver value. • Manage a portfolio of our SMB district partnerships • Manage relationships with contacts across the BOCES • Own the renewal and expansion process for your portfolio • Lead consultative meetings with key district stakeholders using data • Develop a strategy for your book of business, identifying expansion targets and cancellation risks • Willingness to travel up to 30% within the Northeast territory to meet with customers and attend BOCES events
Benefits
• Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors. • The On-Target Earnings (OTE) for this position are as follows: $80,600 – $96,200. • Hourly rate: $31 – $37/hour • Commission target: $16,120 – $19,240
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