Instructure, Inc. - Customer Success Manager, K-12

• MANAGE THE INSTRUCTURE CUSTOMER EXPERIENCE FOR ALL CUSTOMERS WITHIN YOUR TERRITORY • 1. Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities • 2. Act as liaison between the customer and Instructure • 3. Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success • 4. Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets • HERE IS WHAT YOU WILL NEED TO KNOW/HAVE: • SUCCESSFUL CANDIDATES WILL HAVE THE FOLLOWING EDUCATION, EXPERIENCE, AND SKILLS: • Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience. • Exceptional communication skills both written and verbal. • Capacity to set correct expectations and manage issues to completion. • Multitask and prioritize tasks in a changing environment. • Strong team mentality, utilizing internal and external resources strategically and judiciously. • Customer facing background within the software industry. • Demonstrated ability to solve problems and seek solutions. • K12 Education experience and knowledge preferred • Get in on all the awesome at Instructure! • We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect: • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection • We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.