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Jobs(27,279)/Director of Customer Success Role(198)/Iovance Biotherapeutics (12) - Director, U.S Customer Engagement, Strategic Alliances and Advocacy
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Iovance Biotherapeutics

Iovance Biotherapeutics - Director, U.S Customer Engagement, Strategic Alliances and Advocacy

Remote - USA$235k - $235k2d ago
RemoteDirectorNAPharmaceuticalsBiotechnologyDirector of Customer SuccessCustomer EngagementProduct MarketingCustomer RelationsStrategic PlanningStakeholder ManagementCross-functional CollaborationBudget ManagementCAIAMBAPatient EducationOutreach

Requirements

• 10+ years of experience in biotechnology, pharmaceuticals, oncology, advocacy, customer engagement, stakeholder relations, or related healthcare fields. • Demonstrated experience building and managing relationships with advocacy organizations, healthcare professionals, key opinion leaders, or treatment centers. • Experience in oncology required; experience in melanoma, lung cancer, sarcoma, immuno-oncology, or cell therapy strongly preferred. • Experience supporting product launches, market development initiatives, or late-stage pipeline programs. • Strong relationship-building, communication, and influencing skills. • Proven ability to work effectively across matrixed organizations and drive execution through cross-functional partnerships. • Strong strategic thinking, stakeholder management, and project leadership capabilities. • Ability to thrive in a fast-paced, highly regulated environment. • Preferred Education, Skills, and Knowledge • Advanced degree (MBA, MPH, MS, PharmD, PhD, or equivalent) preferred. • Experience working with oncology advocacy organizations and professional societies. • Experience building thought leader networks and stakeholder engagement strategies in support of oncology product launches or pipeline development. • Physical Demands and Activities Required • The physical demands described here represent those an employee may encounter while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals to perform these functions. • Ability to remain in a stationary position for extended periods • Ability to move about within an office or remote workspace and exert up to 10 pounds of force occasionally • Visual acuity sufficient for preparing and analyzing data, viewing computer screens, and extensive reading • Repetitive motion involving wrists, hands, and/or fingers • Ability to communicate effectively to exchange information • Ability to engage in analytical, conceptual, and problem‑solving activities in a dynamic business environment • Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously with a sense of urgency; and ability to meet deadlines • Work Environment • This job operates in a professional or remote office environment and requires operating standard office equipment and keyboards. • The annual base salary we reasonably expect to pay is listed. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of the role, job duties/requirements, and relevant education, experience and skills. • Pay Transparency • $235,000—$255,000 USD • The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. • Iovance is committed to cultivating and offering a diverse and inclusive work environment. As an equal-opportunity employer, our employees and applicants will be considered without regard to an individual’s race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. If you need assistance or accommodation to apply to one of our opportunities, please contact [email protected]. • By voluntarily providing information and clicking “Submit Application”, you explicitly consent to the collection and use of your personal information for the purposes described above and in our Candidate Privacy Notice.

Responsibilities

• Advocacy & Stakeholder Engagement • Develop and execute regional advocacy engagement strategies aligned with corporate and brand objectives. • Build and maintain relationships with national, regional, and local patient advocacy organizations across current and future oncology indications. • Support patient education, survivorship, community outreach, and advocacy initiatives. • Gather and communicate stakeholder insights to inform business strategy, customer engagement planning, and patient support efforts. • Key Opinion Leader & Professional Society Engagement • Develop and maintain relationships with community and academic oncology thought leaders across current and pipeline indications. • Build and expand a strategic lung cancer and sarcoma stakeholder network, including experts in thoracic oncology, pulmonology, thoracic surgery, and related specialties. • Identify and engage emerging and established thought leaders to support pipeline milestones, clinical trial awareness, and launch readiness activities. • Maintain stakeholder maps, engagement plans, and account intelligence to support strategic decision-making. • Partner with Medical Affairs and Commercial teams to coordinate stakeholder engagement activities and ensure alignment of objectives. • Congress & External Engagement • Lead planning and execution of regional society meetings, advocacy events, and oncology conferences. • Support stakeholder engagement activities at major national and specialty congresses, including ASCO, ASTCT, SITC, SSO, IASLC WCLC, and CHEST. • Represent Iovance at external meetings and events in a compliant, professional, and strategically aligned manner. • Cross-Functional Collaboration • Partner with Medical Affairs, Commercial, Clinical Development, Corporate Communications, and other cross-functional teams to align stakeholder engagement initiatives. • Synthesize stakeholder feedback and field insights to support organizational decision-making and strategic planning. • Support launch readiness activities and indication-specific customer engagement plans across current and future oncology programs. • Ensure all activities comply with applicable legal, regulatory, and company policies. • Strategic Planning & Insights • Monitor trends in oncology, immuno-oncology, and cell therapy, with a focus on lung cancer and emerging pipeline opportunities. • Identify opportunities and barriers impacting patient access, referral pathways, stakeholder engagement, and treatment adoption. • Support annual planning, budget management, and measurement of stakeholder engagement effectiveness. • Provide regional insights and recommendations to inform enterprise strategy and future investment decisions. • Must adhere to Iovance Biotherapeutics’ core values, policies, procedures, and business ethics. • Perform miscellaneous duties as assigned. • Travel - Travel up to 50% within the United States. • Travel - • Required Education, Skills, and Knowledge • Bachelor's degree required. • 10+ years of experience in biotechnology, pharmaceuticals, oncology, advocacy, customer engagement, stakeholder relations, or related healthcare fields. • Demonstrated experience building and managing relationships with advocacy organizations, healthcare professionals, key opinion leaders, or treatment centers. • Experience in oncology required; experience in melanoma, lung cancer, sarcoma, immuno-oncology, or cell therapy strongly preferred. • Experience supporting product launches, market development initiatives, or late-stage pipeline programs. • Strong relationship-building, communication, and influencing skills. • Proven ability to work effectively across matrixed organizations and drive execution through cross-functional partnerships. • Strong strategic thinking, stakeholder management, and project leadership capabilities. • Ability to thrive in a fast-paced, highly regulated environment. • Preferred Education, Skills, and Knowledge • Advanced degree (MBA, MPH, MS, PharmD, PhD, or equivalent) preferred. • Experience working with oncology advocacy organizations and professional societies. • Experience building thought leader networks and stakeholder engagement strategies in support of oncology product launches or pipeline development. • Physical Demands and Activities Required • The physical demands described here represent those an employee may encounter while performing the essential functions of this job. Reasonable accommodation may be provided to enable individuals to perform these functions. • Ability to remain in a stationary position for extended periods • Ability to move about within an office or remote workspace and exert up to 10 pounds of force occasionally • Visual acuity sufficient for preparing and analyzing data, viewing computer screens, and extensive reading • Repetitive motion involving wrists, hands, and/or fingers • Ability to communicate effectively to exchange information • Ability to engage in analytical, conceptual, and problem‑solving activities in a dynamic business environment • Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously with a sense of urgency; and ability to meet deadlines • Mental: • Work Environment • Work Environment • This job operates in a professional or remote office environment and requires operating standard office equipment and keyboards. • The annual base salary we reasonably expect to pay is listed. Individual pay decisions depend on various factors, such as primary work location, complexity and responsibility of the role, job duties/requirements, and relevant education, experience and skills. • Pay Transparency • $235,000—$255,000 USD • The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. • Iovance is committed to cultivating and offering a diverse and inclusive work environment. As an equal-opportunity employer, our employees and applicants will be considered without regard to an individual’s race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. If you need assistance or accommodation to apply to one of our opportunities, please contact [email protected]. • By voluntarily providing information and clicking “Submit Application”, you explicitly consent to the collection and use of your personal information for the purposes described above and in our Candidate Privacy Notice.

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