• Provide senior strategic oversight across large, complex global medical communications programmes (commercial, promotional medical education and medical affairs).
• Ensure alignment between client objectives, delivery models, and commercial outcomes to maximise long‑term value.
• Identify opportunities to enhance innovation, efficiency, cross-functional integration, and new service offerings.
• Serve as a trusted consultant to clients on scientific exchange, medical education, publications, congress strategy, and digital engagement.
• Maintain a strong “big picture” view of account health—anticipating risks, challenges, and delivery needs before they arise.
• Act as a senior escalation point for internal teams and client partners.
• Shape and evolve account strategies, supporting the shift from tactical delivery to strategic consultancy-led engagement.
• Contribute to forecasting, account planning, and commercial optimisation to drive sustainable growth.
• Build and mentor high-performing account teams—coaching emerging leaders and senior account managers to strengthen strategic and commercial capability.
• Embed best practices that enhance quality, consistency, scalability, and collaboration across programmes.