hiya - Strategic Customer Success Manager - French Speaker

• Experience managing large, complex enterprise customers (7-figure / multi-million ARR) • A proven track record across the full post-sales lifecycle: adoption, delivery, renewals and growth • Solid program management skills and experience coordinating complex, cross-functional initiatives • Comfort working in technical environments (APIs, integrations, pilots/POCs) • Excellent stakeholder management skills, including building relationships at executive level • A proactive, evidence-based approach and comfort navigating ambiguity • Fluency in French and English, written and spoken • Experience in telecommunications or highly regulated enterprise environments • Location: London, United Kingdom • Travel: Up to 25% • Department: Sales – Customer Success • Reports to: Strategic Operator Success Team Lead • COME WORK WITH US! • We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. • We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!