permitflow - Sales Engineer - Commercial
Requirements
• Domain Expert. Deep understanding of commercial construction, permitting, or pre-construction workflows. You've pulled permits, sat across from a building department, run a permit ops team, or worked inside the trades — and contractors, builders, and developers believe you've done their job before. • Workflow Designer & Solution Creative. Skilled at mapping customer processes, identifying bottlenecks, and designing elegant, scalable solutions across multi-scope commercial programs. • Program & Project Manager. You keep complex, multi-stakeholder programs on track — holding ops teams, architects, and GCs accountable to deadlines, surfacing risk early, and driving accountability across third parties. • Sales Partner. Experienced supporting (not replacing) sales teams through discovery, scoping, and solution validation. You advance the deal without trying to own the close. • Customer Enablement Lead. You can teach a diverse set of stakeholders how to use a platform and build the training content that scales it. • Technical Translator. Able to bridge customer pain points and product capabilities, simplifying complex permitting and operational reality for executive audiences. • Cross-Functional Operator. Works fluidly across Sales, Product, Operations, Implementation, and Customer Success to align on deliverables and ensure success. • Builder Mentality. Thrives in ambiguity and enjoys creating structure, content, and processes from scratch. • Mission-Driven. Energized by fixing the fragmented pre-construction process and transforming how America builds. • HOW SUCCESS WILL BE MEASURED • Increased Commercial AE selling capacity — measurably less non-selling work absorbed by reps • Health and on-time delivery of pilots and programs you manage • Reduction in billing and invoicing friction for commercial accounts • Quality and reach of customer enablement, including third-party and in-account adoption • Contribution to expansion within target commercial accounts • Strength of internal and customer relationships, and alignment between what's sold and what's delivered
Responsibilities
• Be the permitting SME across sales cycles and pilots. Join AE-led calls as a credible subject-matter expert who can speak the language of expediters, architects, civil engineers, and GCs. Get into the details of customer workflows to understand how PermitFlow fits their process, recommend cadences that optimize the customer experience, and clarify which scopes exist within a given program so the AE can speak knowledgeably about PermitFlow's capabilities across them. • Operationalize workflows and clarify scope. Map current-state commercial permitting workflows, identify where PermitFlow fits, and design configurations that align platform capabilities with customer goals across complex, multi-scope programs. • Run program management for live pilots and accounts. Own the weekly internal syncs that hold ops leads and managers accountable to due dates, triage risk, and keep architects and GCs responsive. Escalate program-level signals to the AE while distinguishing project-level noise (ops) from issues worth their attention. • Generate customer-facing data and reporting. Produce regular program reporting against KPIs so customers always have visibility into status, progress, and value delivered. • Be the billing and accounting liaison. Absorb the constant back-and-forth on unpaid invoices, payment timing, and pass-through fees, and fix the friction (such as automated invoice reminders firing when no work was submitted) that frustrates clients and drains AE time. • Drive customer enablement. Onboard and train the growing set of stakeholders who need to use PermitFlow — both the third parties already inside our workspaces (architects, civil engineers, and GCs on existing programs) and other departments, offices, and job captains within large accounts, using enablement as a frictionless entry point for expansion. • Build solution and enablement assets that scale. Create the repeatable content that makes every future deal easier: AEC enablement playbooks, due-diligence and pre-permitting report templates, software invitation/onboarding lists, preferred architect/GC contact lists, and lunch-and-learn materials that activate job captains across an account's programs. • Collaborate cross-functionally. Work closely with Product, Implementation, Operations, and Customer Success to ensure every solution is practical, scalable, and handed off cleanly into deployment.
Benefits
• Estimated On-Target Eanrings $110K – $160K • Offers Equity • Offers Commission • Actual compensation within this range varies based on a number of non-discriminatory factors including location, job level, experience, and skill set. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Required: please enter your expected base salary as a full number. For example, 100000 not 100 or 100K. • Decline to self-identify • Hispanic or Latino - A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race. • Hispanic or Latino • White (Not Hispanic or Latino) - A person having origins in any of the original peoples of Europe, the Middle East, or North Africa. • White • Black or African American (Not Hispanic or Latino) - A person having origins in any of the Black racial groups of Africa. • Black or African American • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands. • Native Hawaiian or Other Pacific Islander • Asian (Not Hispanic or Latino) - A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam. • Asian • American Indian or Alaska Native (Not Hispanic or Latino) - A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment. • American Indian or Alaska Native • Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five races. • Two or More Races • Hispanic or Latino • White (Not Hispanic or Latino) • Black or African American (Not Hispanic or Latino) • Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) • Asian (Not Hispanic or Latino) • American Indian or Alaska Native (Not Hispanic or Latino) • Two or More Races (Not Hispanic or Latino) • I identify as one or more of the classifications of protected veteran listed above • I am not a protected veteran
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