taxwire - Account Manager, Indirect Tax
Requirements
• You’re an exceptional communicator. You make complicated tax and compliance issues clear without creating confusion or unnecessary alarm. • You’re a finisher. You spot risks early, take ownership when something goes wrong, and drive it through resolution. • You have strong customer and commercial judgment. You know how to earn trust, protect the relationship, and recognize opportunities to grow it. • You don’t lose the details. You can manage a portfolio of customers, competing deadlines, and high-stakes issues without dropping the ball. • You’re comfortable with ambiguity. You don’t need a perfect playbook. You’ll help us write it. • 5+ years of relevant professional experience across account management, customer success, client services, tax technology, accounting, or indirect tax. • Experience owning ongoing customer relationships and measurable customer outcomes. • Working knowledge of US sales and use tax, VAT/GST, or another indirect-tax discipline. • Comfort working with structured data, spreadsheets, CRM systems, and operational workflows. • Experience at an indirect-tax software or services provider such as Avalara, TaxJar, Vertex, Thomson Reuters, Stripe Tax, or a SALT practice. • Experience supporting multistate sales-tax compliance, registrations, notices, nexus analysis, or taxability questions. • Experience owning renewals, retention, expansion, or net revenue retention. • Experience working at a high-growth or early-stage company.
Responsibilities
• OWN CUSTOMER RELATIONSHIPS • Serve as the primary ongoing relationship owner for a portfolio of customers. • Learn each customer’s business model, systems, jurisdictions, compliance footprint, and priorities. • Give customers a clear view of their compliance program, open issues, deadlines, and next steps through regular check-ins and strategic reviews. • DRIVE RETENTION AND GROWTH • Own customer health, satisfaction, retention, and renewal readiness across your portfolio. • Identify risks early, create clear plans to address them, and lead renewal conversations with Sales and company leadership. • Identify expansion opportunities created by new jurisdictions, entities, products, transaction volume, or international growth. • COORDINATE COMPLIANCE OUTCOMES • Partner closely with Tax and Operations to ensure customer commitments are met. • Coordinate responses to notices, filing issues, registrations, and data problems. Translate them into clear, confident customer communication. • Close every feedback loop and escalate issues based on urgency and risk. • BUILD SCALABLE SYSTEMS • Create account plans, customer-health signals, renewal forecasts, playbooks, and reusable communication templates. • Turn recurring customer questions into better documentation, workflows, and structured feedback that Product and Engineering can act on. • Use automation and AI-assisted workflows to increase leverage without sacrificing judgment or customer trust.
Benefits
• You’ll own meaningful customer relationships in a complex, mission-critical category. • You’ll help build the account-management function rather than inherit a rigid playbook. • You’ll work with a deeply experienced team across tax, product, engineering, and operations. • You’ll have direct influence over the product and how we serve customers. • We hold a high bar, move quickly, and care deeply about the people depending on our work. • Competitive salary, meaningful equity, company-covered benefits, and PTO. • You want a narrow role or prefer waiting for customers to contact you instead of managing relationships proactively. • You avoid difficult conversations or accountability for customer outcomes. • You are uncomfortable learning complex subjects or working in a technical, regulated, deadline-driven environment. • You need a mature playbook or are uncomfortable with early-stage ambiguity and fast iteration. • Meaningful equity
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT