Affinitiv - Field Client Consultant - DC/Baltimore/VA
Requirements
• 5-year experience in managing a SaaS in automotive. • Proven account management or other relevant experience in Fixed Ops • Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization, including owner, executive and GM level • Experience in delivering client-focused solutions based on customer needs • Proven ability to manage multiple projects at a time while paying strict attention to detail • Excellent listening, negotiation, and presentation skills • Excellent verbal and written communication skills • Dependable safe transportation in accordance with all state laws • Must have valid DL, ability to rent a car, ability to take domestic flights • Ability to incur and document travel related expenses to be reimbursed • Must be organized and task oriented • Must be able to visit clients in store each day of the week Monday thru Friday in accordance with Field Client Consultant and client requirements. • Position requires 80% travel.
Responsibilities
• Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business. • Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager. • Build and maintain strong, long-lasting client relationships • Develop a trusted advisor relationship with key decision makers and build upon existing product use • Ensure successful delivery of our software solutions according to client needs and objectives • Conduct training and communicate product knowledge effectively • Forecast and track key account metrics for both the client and Affinitiv management. • Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment • Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed • Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval • Maintains client in store visit schedule according account SLAs. • Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys
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