Yoodli AI Roleplays - Senior Professional Services Consultant

• Lead Technical Implementations Own post-sale onboarding with a focus on LMS, HRIS, CRM, Convo Intelligence, SSO, and web embed integrations • Lead Technical Implementations • Configure complex workflows and reporting solutions • Serve as the technical lead in customer rollout projects • Customize and Build Content Create tailored roleplays, personas, and scorecards aligned with customer workflows • Customize and Build Content • Ensure training and content are embedded and role-relevant for end users • Collaborate Across Teams Work with CSMs (adoption and training), Support (technical troubleshooting), and Sales Engineers (pre-sales and scoping) to create a seamless customer experience • Collaborate Across Teams • Clearly delineate responsibilities with other teams to reduce overlap and ensure efficiency • Define standard operating procedures • Collaborate on better professional services pricing and packages • You’re a Fit If You… • Have 7+ years of experience in professional services, implementation consulting, or sales engineering in SaaS • professional services, implementation consulting, or sales engineering • Are comfortable with both technical configuration (integrations, reporting workflows, system setup) • technical configuration • Thrive in cross-functional environments, balancing Customer Success, Support, and Sales Engineering touchpoints • Are eager and hungry to learn and teach—excited to share your expertise as a technical advisor while delivering immediate impact • Enjoy translating customer needs into scalable, high-quality solutions