Gainsight - Technical Project Manager- UK
Requirements
• Bachelors Degree (or equivalent experience, preferably with Project Management certification (e.g., PMP, PRINCE2) and/or 5 years of related experience • 5+ years of experience managing enterprise-grade software implementation or professional services projects, or in a related customer-facing consulting role. • Demonstrated success leading cross-functional, geographically dispersed project teams of up to 5 members on engagements valued at $0.5M+. • In-depth knowledge of both waterfall and agile project management methodologies and tools. • Executive presence with highly developed communication, presentation, and stakeholder-management skills. • Proven ability to create structure in ambiguous situations and design effective delivery processes. • Experience working with complex, multi-divisional, multi-geographical customers. • Up to 10-15% travel for customer onsite meetings. • Prior experience implementing Customer Success or CRM platforms (e.g., Gainsight, Salesforce) preferred. • Exposure to SaaS business models and metrics preferred
Responsibilities
• Execute complex software implementation projects while partnering closely with executive-level client sponsors to ensure alignment on scope, timeline, and desired business outcomes. • Drive onboarding efforts for new and existing customers, prescribing best-practice recommendations that tie directly to their objectives. • Develop and maintain detailed project plans, work breakdown structures, and communication cadences to ensure on-time, on-budget delivery. • Track project scope and, when necessary, estimate and execute change orders in partnership with the customer. • Produce comprehensive weekly status reports and executive communications to keep internal and external stakeholders informed. • Proactively identify project risks and issues, developing and executing mitigation plans to maintain project health. • Coach and mentor project team members (often across multiple time zones) to facilitate effective teamwork and knowledge transfer. • Contribute to the continuous improvement of Professional Services by creating templates, policies, and tools that scale our delivery capabilities. • This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
Benefits
• Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few: • Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported. • We offer a comprehensive benefits package including private medical, dental, and vision coverage, income protection, life insurance, and a group pension plan. Additional benefits include a fertility stipend, access to coworking spaces around the globe and CycleScheme to support healthy commuting. You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset. • Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here. • Our Core Values • Human-First • Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive. • Our Growth Opportunities • Our Parody Videos: No explanation needed. Just watch them here! • Our Parody Videos • If this sounds like the right role for you, we’d love to hear from you. • Additional Information:
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