Kodiak Solutions - CRM Sr. Associate - Project Manager

Remote1w ago

Remote Senior WW Hospitals Associate Microsoft Office Excel PowerPoint Stakeholder Management MBA Client Consulting CAPM PMP Change Management Process Optimization Customer Success Governance Business Development

Requirements

• Education: A bachelor’s degree in business or a health-related field is required (an MBA, MHA, and/or MPH is highly desirable). • Education • Experience: 3-5 years of healthcare project management experience is required, with a focus on clinical areas or revenue cycle being a strong advantage. • Consulting Expertise: Previous experience in a professional services or consulting role is essential, demonstrating a proven track record in delivering client-focused solutions. • Consulting Expertise: • Revenue Cycle Knowledge: A fundamental understanding of hospital revenue cycle management, with a specific focus on mid revenue cycle processes, is highly desirable. • Revenue Cycle Knowledge • Technical Proficiency & Certification: • Technical Proficiency & Certification • Strong technical knowledge of project management and/or revenue cycle, along with relevant professional certifications (e.g., PMP, CAPM, RHIA, etc.) is expected. • Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and other project management tools • Leadership & Project Management: Demonstrated leadership skills with the ability to manage multiple projects, guide cross-functional teams, and interact with all levels of customer and internal staff. • Leadership & Project Management • Analytical & Financial Skills: Financial and analytical skills are required, with a strong aptitude for using data to drive decision-making and process improvement. • Communication Skills: Outstanding written and verbal communication skills, with the ability to clearly present findings and recommendations to both technical and non-technical audiences. • Business Development: Prior experience in sales or business development is a plus, showcasing the ability to foster client relationships and grow business opportunities. • Business Development: • Travel Requirements: Willingness to travel up to 25% to client sites, as needed. • Inpatient and Outpatient Coding Experience • Clinical experience • Revenue cycle experience

Responsibilities

• Customer Relationship & Stakeholder Management • Build and maintain strong, long-lasting customer relationships. • Serve as the primary point of contact for key projects, ensuring a smooth customer journey from start to finish. • Consistently anticipate internal and customer needs and adapt project communications accordingly. • Foster an environment of ownership of project and customer success. • Project Management & Delivery • Manage multiple customer projects simultaneously—scoping, planning, and executing deliverables on time and within expectations. • Develop project timelines, implementation steps, internal and external communication strategies, governance frameworks, and change management plans in coordination with Kodiak and customer leadership. • Ensure high-quality execution of all project deliverables. • Coordinate and/or oversee coordination (where applicable) of project meetings and all related deliverables such as agendas, minutes, action items, and follow-up of next steps to continue moving the project forward. • Scope, Risk & Change Management • Manage project scope according to scope of work defined in contract. • Identify opportunities for contract amendments, including creating and follow through of execution of amendment. • Identify opportunities for expansion, upsell potential, and process improvement while mitigating risks. • Financial Management & ROI Tracking • Develop and manage internal project finance processes. • Support customer invoicing and billing processes. • Manage and oversee benefit tracking processes and maintain customer ROI.