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oktoberagency - Retention Manager (gn) – DTC, Email, Klaviyo, Lifecycle | gn | Remote

Remote - Amsterdam3d ago

Remote EMEA E-commerce Property Manager Senior Community Manager Klaviyo Account Management Copywriting Reporting

Requirements

• Your mission: write the copy and run the project management for the 5-6 pod accounts owned by your Senior Retention Manager, while owning the day-to-day retention strategy for your own 1-2 accounts. Turning consistent delivery and confident account management into revenue, as you grow into full strategic ownership. • 2. Comfortable owning a client relationship end-to-end - no senior chasing you for updates • 3. Strong copywriter who needs minimal guidance to nail brand voice • 4. Confident interpreting data yourself and translating it into next steps, not just reporting it upward • 5. Agency background or 8fig+ DTC brand experience • What you'll get:

Responsibilities

• 1. Own copywriting for the 5-6 pod accounts owned by your Senior Retention Manager based on the strategy they set • 2. Support project management across those accounts: status tracking, sending/chasing approvals, and day-to-day sequencing • 3. Own the retention roadmap & strategy for your own 1-2 accounts • 4. Lead client calls and business reviews on your own accounts, review data/reports, turn findings into concrete next steps

Benefits

• 2. Generous paid time off • 3. Fully remote - work from wherever you do your best work • 4. Clear growth path into Senior Retention Manager • 5. Access to all tools, data, courses and coaches you need for being successful • 6. Direct access to founders of the fastest growing e-commerce brands worldwide • This is for you if: • You want real ownership over your own accounts, with support when strategy gets tricky • You take pride in copy and project management that never lets anything slip • You're ready to be trusted with more responsibility than a typical mid-level role • This is not for you if: • You want to hand off copy and PM work to someone else and focus only on strategy • You need constant hand-holding • Speak soon ❤️ 🔥